Sears PartsDirectReviews of searspartsdirect.com

Ordered a part for a Craftsman gas blower on Sunday October 11, 2026. Website stated that I would have it by Wednesday October 14, 2026. It was supposedly coming from Tennessee. As I live in Georgia. On Tuesday October 13 I checked the tracking on the part and was amazed that it just left a location in Minnesota and now delivery was expected on Friday October 16! I just contacted customer service Wednesday October 14, and was tol Delivery has changed once again to Sunday October 18th! The whole reason for ordering the part was due to Sears Parts Direct stating that I would have the part on Wednesday! The part is needed for a job that takes place on Thursday October 15th! Apparently this is an ongoing issue with Sears Parts Direct and I can now understand why Sears went bankrupt! Very poorly ran business!

I ordered a part that was supposed to be new and instead I received a Reconditioned part. when trying to resolve the issue All I get is some AI BS!

There is no customer service. I have been trying to get a hold of someone for weeks and only get an AI bot. They are not helpful and can't find my shipping status or anything else. It sees i made a purchase but after that it just says, is there anything else i can help you with. There is no one there. a week later after i got a hold of someone and after a month of waiting for the power board, they just issued a refund. No communication saying anything, just a refund. I'll take it but I won't do that again. I finally got a hold of someone. They are checking my order.

I placed an order that said it was to be delivered in 3 days. Afterwards it showed it was back ordered, but my credit card was charged anyway. A month later I cancelled the order using their chat (couldn't get anyone on phone). They said a refund credit would show in 3-5 business days. A month later no credit... and the order was still active and on back order. Order finally showed up 2 months after order date.

2 stars vs 0 or 1 because I think in the end I will have what I need. I ordered a sump for my leaking dishwasher which was shipped and received. Needed sump because the failing seal in the sump was not sold separately. Ended up needing another part (seal was not only thing causing the leak, needed a leaking diverter motor). I paid extra for faster shipping of the motor but it arrived 4 days late (maybe not their fault). Unfortunately the received motor was obviously damaged and no install was even attempted. Damage was not from the shipping, clearly damaged prior to shipment including a bent shaft and mounting tab broken and other broken off plastic pieces. Broken pieces were not in the shipping box so clearly broken prior to shipment. Looked as if someone had tried to disassemble it and broke some pieces. Suspect it was a customer return that was put back on the shelf and re-shipped to me without a proper inspection. Called customer service but only got automated system so tried again and elected "Sales" and got a person. They agreed to send a replacement motor with expedited 2 day shipping. I provided pictures/description of the damaged part as required. Next day I received notice of replacement shipment but determined that the tracking number was not working. Called back and they confirmed the tracking number was bad and they said to fix the issue they would refund (have not yet received the refund) instead of replace and then place a new order for the same part. Same day I noticed the new order for the part was entered standard shipping (to save them money) and I was overcharged for the part (because they claimed it was no longer an online order (no online discount since it was ordered over the phone), plus they didn't honor the original discount code given). Called back less than an hour later to complain of the overcharges, got their explanations, and was able to convince them the overcharges were wrong and so they immediately issued a credit for the over-charges (best part of the whole experience). Eventually the new part arrived, was in good shape and there was even a bonus small tub of silicone lubricant included with the part. Happy to see the lubricant needed for the install as added to the shipment but I had already bought some lubricant from Lowes after the first part arrived without any. Saga continued when I noticed a few days later that the refund for the original damaged part still hadn't been processed. Called and customer service person (figured out how to get around automated system to a live person) and they processed the refund while I was on the phone and gave me a reference number for the transaction and was told it would 1-3 days to show up on my cc. A week later the refund is still not received. Called today and customer service said they would process refund again and gave me a new reference number but this time I was told it would now be 3-5 days before it would show up in my account vs the 1-3 days for the first attempt. Said it was system upgrade problems that prevented 1st refund from going through. I suspect the longer time was given to possibly delay my next call back to inquire again about the refund. We shall see. This refund waiting period is likely their choice as they were able to credit the above mentioned overcharges for the motor to my cc same day. To be fair, the overcharge credit happened the same day as the charges for the new motor replacement order so the quick credit for the overcharges likely was because they were able to make it part of the new order so the credit became part of the order vs being processed as a refund, that is, the charges on my cc for the replacement order and the credits all showed up on my cc same day. Also of interest, and as shown in previous reviews on trustpilot, a "computer system upgrade" excuse was consistently used as the reason for the problems I experienced with the tracking number and refund issues. I tend to believe they did do system upgrades during my ordeal because I started receiving old and inaccurate shipping notifications via text for previously ordered and received parts that their system was auto generating the day after they said the upgrades went online. If (big if) I eventually get my refund then the end results will be that I have my parts in working order (dishwasher is working now) and price will be in line with what I expected. If refund comes then my only losses will be: 1) My dishwasher was out of service an extra two weeks and 2) I had to make half a dozen calls to hold them accountable for damaged parts, bad tracking numbers, overcharges, and lack of refund. Hopefully this delay and my time end up being the only drawbacks to dealing with this company. The effort required to make it work out in the end...definitely not worth it. Will buy elsewhere next time if possible.

I ordered a part for a dryer. A week later I had the correct part, but on top of the high $13 shipping charge I had to pay when I purchased the part, Sears Parts Direct didn't put the correct postage on the package so I had to pay and additional $3.30! I contacted them and they said it wasn't their fault. They also said they have no method to refund a customer if they make a mistake. Avoid this rip off company!!

After Idalia, generator took a beating, so I was here for filters, a spark plug just in case, few other things, and despite buying from Home Depot originally, they had zero resources to tell me exactly what parts I needed, I'll give Sears credit in that they listed my generator, and all parts easily searchable, only giving results for my specific generator. But upon ordering, it took me a few days to realize they'd emailed me stating "We were unable to process it with your current payment method." Which is weird considering when I placed the order, I was given an order ID, and told I'd receive confirmation email shortly, which is why I ignored the email I received the next day, thinking it was confirmation. After realizing today that the order failed, I called the "Purchase Verification Department" and upon getting someone on the line, I hung up because I couldn't even understand the guy. I took the part numbers to Amazon, and shocker, it worked flawlessly. On top of that, the items themselves are from the exact same brand, yet somehow cheaper, and shipping is one day only, I'll get them tomorrow. So, to summarize, Sears is an excellent online catalogue for your various machines in terms of finding what parts you need, but not so great for actually obtaining said parts.