Sears PartsDirectReviews of searspartsdirect.com

2 stars vs 0 or 1 because I think in the end I will have what I need. I ordered a sump for my leaking dishwasher which was shipped and received. Needed sump because the failing seal in the sump was not sold separately. Ended up needing another part (seal was not only thing causing the leak, needed a leaking diverter motor). I paid extra for faster shipping of the motor but it arrived 4 days late (maybe not their fault). Unfortunately the received motor was obviously damaged and no install was even attempted. Damage was not from the shipping, clearly damaged prior to shipment including a bent shaft and mounting tab broken and other broken off plastic pieces. Broken pieces were not in the shipping box so clearly broken prior to shipment. Looked as if someone had tried to disassemble it and broke some pieces. Suspect it was a customer return that was put back on the shelf and re-shipped to me without a proper inspection. Called customer service but only got automated system so tried again and elected "Sales" and got a person. They agreed to send a replacement motor with expedited 2 day shipping. I provided pictures/description of the damaged part as required. Next day I received notice of replacement shipment but determined that the tracking number was not working. Called back and they confirmed the tracking number was bad and they said to fix the issue they would refund (have not yet received the refund) instead of replace and then place a new order for the same part. Same day I noticed the new order for the part was entered standard shipping (to save them money) and I was overcharged for the part (because they claimed it was no longer an online order (no online discount since it was ordered over the phone), plus they didn't honor the original discount code given). Called back less than an hour later to complain of the overcharges, got their explanations, and was able to convince them the overcharges were wrong and so they immediately issued a credit for the over-charges (best part of the whole experience). Eventually the new part arrived, was in good shape and there was even a bonus small tub of silicone lubricant included with the part. Happy to see the lubricant needed for the install as added to the shipment but I had already bought some lubricant from Lowes after the first part arrived without any. Saga continued when I noticed a few days later that the refund for the original damaged part still hadn't been processed. Called and customer service person (figured out how to get around automated system to a live person) and they processed the refund while I was on the phone and gave me a reference number for the transaction and was told it would 1-3 days to show up on my cc. A week later the refund is still not received. Called today and customer service said they would process refund again and gave me a new reference number but this time I was told it would now be 3-5 days before it would show up in my account vs the 1-3 days for the first attempt. Said it was system upgrade problems that prevented 1st refund from going through. I suspect the longer time was given to possibly delay my next call back to inquire again about the refund. We shall see. This refund waiting period is likely their choice as they were able to credit the above mentioned overcharges for the motor to my cc same day. To be fair, the overcharge credit happened the same day as the charges for the new motor replacement order so the quick credit for the overcharges likely was because they were able to make it part of the new order so the credit became part of the order vs being processed as a refund, that is, the charges on my cc for the replacement order and the credits all showed up on my cc same day. Also of interest, and as shown in previous reviews on trustpilot, a "computer system upgrade" excuse was consistently used as the reason for the problems I experienced with the tracking number and refund issues. I tend to believe they did do system upgrades during my ordeal because I started receiving old and inaccurate shipping notifications via text for previously ordered and received parts that their system was auto generating the day after they said the upgrades went online. If (big if) I eventually get my refund then the end results will be that I have my parts in working order (dishwasher is working now) and price will be in line with what I expected. If refund comes then my only losses will be: 1) My dishwasher was out of service an extra two weeks and 2) I had to make half a dozen calls to hold them accountable for damaged parts, bad tracking numbers, overcharges, and lack of refund. Hopefully this delay and my time end up being the only drawbacks to dealing with this company. The effort required to make it work out in the end...definitely not worth it. Will buy elsewhere next time if possible.

If there was an option for zero stars, I would do it. Telephone parts order pressures for letting them order NOW. I ordered on their website at the same time but the part did not come. When called, I was told that the part is back ordered. I'll never darken their doorstep again. Liars. No phone numbers to complain to for customer service.

I ordered a part from this place and when the scheduled arrival date was passed and I hadn’t received my part I went to the website and it said the order was canceled. When I called them they said it was because they did not accept PayPal. I found that strange because the website said they accepted PayPal. I was told to place my order using another form of payment. I placed a second order for the same part using my Visa card. I waited and the scheduled arrival date had passed. I went on the website and looked at my order and once again it said it had been canceled. When I called them they could not explain why it had been canceled so I told them I wanted refund. Then she proceeded to try to get me to subscribe to a water filtration subscription, which I denied, and then she tried to get me to subscribe to a in-home repair subscription which I denied. I told her I would not be ordering from them in the future if this was the way they did business. They never even sent me emails saying they had canceled my orders. I will not be ordering from them in the future. I suggest no one else orders from them either.

Scam. Ordered part, claims shipped but UPS explained they do not have any "physical" scan of the product and their tracking is all "logical" scans meaning their system "assumes" that's where the part is based on their process but until there is a "physical" scan, none of the tracking is actually validated. UPS says shipper would receive a receipt for the physical scan. So, Sears Parts Direct exploits the crappy UPS system, prints a shipping label and then sits back and claims it has been shipped but can provide no receipt for the physical scan. Also, you can't get an actual person, just the endless loop of automated menu. I had to file with my payment processor to try to get my money back.

Nightmare! We ordered 4 parts. 1 was never sent. 2 were faulty and the 4th was incorrect. They refused to offer returns despite advertising returns and sending the wrong products. It's been over 40 days and we are out of pocket 4-figures. They refuse to help and constantly just cite 'system issues'

Placed an order for my dishwasher--a sump inlet on January 16, 2024 for $47.25 because this listing said item was in stock. My credit card was charged that same date. A day or so later I received an email from Searspartsdirect stating that part was backorder. New date was 2/29/24. That date passed and they will not give an updated delivery. Instead, I received another email stating that my CC will be credited a smaller amount. I will see if that happens. Sears once was a great company to deal with, but absolutely not now. Just read many reviews. I agree with many who have had similar LACK OF SERVICE. And, I also agree with many who said this company is a SCAM now. Update, 3/13/24: Ordered this item from Amazon on 3/10/24 and received it on 3/12/24. And, at a cheaper price [$32.20] than Searspartsdirect.

Ordered 2 parts from Sears Parts Direct. I received the order pretty quick so I will give props there. They shipped the incorrect part for 1 of the 2 parts. I called and they tried to convince me to purchase a "Water Filter Replacement Subscription" so they could send me the correct part for free without shipping. However, that isn't free obviously if I'm paying for a water filter I don't need. I told them no, I just wanted the original part I ordered because it was there fault. She instead tried to charge me $60 for a part that costs $13.42. My original order was $34 total including tax and shipping... Literally a useless company with non-existent customer service.

I ordered a small part for my washing machine (~$30 for the part) that was listed as in stock in August 2023. I called twice and with some maneuvering was able to speak with a customer service agent and not the automated machine. Both times they said they send requests to the factory to ship my product. The customer service agents I spoke to were great and did their best to help me. This week in January 2024 I got an email that my order was canceled for me. I checked their website again. The exact same part I ordered is still for sale and listed as in stock. Except the price of the part is now $97.78. Triple the price of what I ordered it for back in August.