Sealodge MauritiusReviews of sealodge-mauritius.com

I stayed for a week and my stay was good. I had no issues with my stay.

I booked because of their good trustpilot rating, and I had a lovely stay here.

We were booked in from 20 Dec 25 till 03 January 26. Upon arrival we noticed that the front door handle was broken and the entrance was decrepit in in need of attention. The accommodation was in a very poor condition and should not have been rented out in such a poor condition. The pool was green and the spa hadn't had a water change in 85 days. The outdoor furniture was mould infested. The kitchen equipment was filthy and in a poor condition, the coffee machine was faulty, this was reported to Demi the house manager and Anne Roux. Sadly 😥 no action was taken. We were family of 8 and we were all disappointed 😞. The pool was in need of repair with chipped paint. One of the rooms had a damaged toilet lid that was reported and never repaired, the same room had a rusty shower head that was replaced 2 days later, the glass sliding door was off the brackets and damaged. This was never attended to. Demi arrived 2 days later to take pics of the damages and she was appalled. She mentioned that Anne Roux was notified of the numerous damages and decrepit condition of the supposed "premium" accommodation. The shower in the room did not drain and we reported this and yet again no attention or attempt to rectify the drainage. The water would take hours to drain 🙃. The worst was yet to come....New Year eve we woke up to find that there was no water. We reported this to Demi and Anne and water was only supplied at 17:00 hours on New years days Disappointed and disgusted! We paid 11,900 Euros for a poorly managed property. Prior to booking this property Anne reassured us that all the concerns raised in a review were rectified, she lied! Nothing was repaired. Alex the manager and Anne have since informed that the they would consider a refund and that the owner and the insurance company were considering our claim. We left Mauritius January 03 and its now March 03 and there has been no communication from Sealodge. This company sadly 😥, are only out to make money and do not care. I did not want to post this review as it does have a negative impact on the owner however it need to be posted....people need to know that Sealodge are only out to make money and the management of the Villa Ayana Premium accommodation is pathetic and no maintenance of a property that presents beautiful. The biggest mistake that I made was to remove my accommodation from Booking. Com and to go directly through Sealodge! Booking.com would have been supportive and I would have been reimbursed as the property is falsely advertised.

I recently stayed here and had a genuinely positive experience. The place felt clean, comfortable, and well organized, and the staff were friendly and professional throughout my stay. Everything went smoothly from check-in to check-out, which made the whole experience stress-free. Overall, it was a pleasant stay and I'd be happy to return in the future.

My daughter selected this place for our vacation and we made the best choice. Everything was top notch and their staff members are very professional too.

I recently stayed at their property and overall had a pleasant experience. The location is beautiful, especially the view and the property felt peaceful and relaxing. The rooms were clean and well maintained and even the staff were helpful whenever needed.

Communication faite par messagerie , ne répondent pas au tel. Villa 10 a sandpiper balaclava dans un état d’entretien hyper négligé. Aucun suivi ni vérification de l’état de la villa. Se contentent d’envoyer une femme de ménage . Avons du passer plusieurs jours pour demander intervention des jardiniers ( photos à l’appui des déchets végétaux et état de la villa ) des verres (6 verres a vin en plastique et 4 verres a vin dépareillés dont un ébreché) rideaux , linge de nuit tâchés , coussins de jardin état déplorable ,fer a repasser inutilisable, bbq absent , cave a vin ne fonctionnant plus , porte wc et 1 chambre cassés , 1 placard cuisine cassé , la liste est longue … Ni La direction ni les propriétaires n’ont daigné me répondre à ma demande de RV mais m’ont proposé de faire venir une femme de ménage !! Service totalement absent , pour des personnes affichant des prix en adéquation avec une soi disanr conciergerie de luxe ! Boite à clé pour arrivée et départ , franchement la pire expérience de ma vie à 65 ans ! fuyez !

Wir waren 2 Wochen in einer SeaLodge Unterkunft und es hat uns sehr gut gefallen. Die Kommunikation war sehr gut und einfach. Auch das Haus war sehr schön. Kann ich nur weiter empfehlen.