SDC International Shipping CompanyReviews of sdcinternationalshipping.com

Tim was very helpful in discussing any concerns of our international shipment to Brunei. He cam across as a very reliable and trustworthy individual with exceptional knowledge of our needs.

Great Communication....

We haven’t shipped yet, but are doing all the prep and paperwork. We chose them (even though their price was a bit higher) because they seemed to be the most straightforward with details and costs. Now we’re having some issues sorting through the multiple forms coming from various people in 2 countries. Fingers crossed it all gets sorted and goes smoothly.

Arrivsl was perfect got a call from driver when he was about 5 minutes away, he did a great job boxing some of my items and was very polite and courteous. Will do business with SDC again.

Very good communication, things were explained thoroughly.

Very helpful!

Great service and good explanation from Marlene. Thanks!

Kifr Cohen’s online catch phrase is, “Moving beyond expectations”. We believe a more appropriate catch phrase for SDC International Shipping would be, “Moving that is below the lowest of all reasonable expectations…..” There were so many problems with SDC, I am having to edit-out 6 pages of that which I originally wrote in this narrative fit within the character limit imposed by this Review Site. Very briefly: We moved a handful of furniture items, boxes of common household good items, and an All-Terrain Vehicle from Tucson, AZ to Ambergris Caye, Belize. SDC charged us $27,423.00 plus $1,345.51 for full-value insurance ($28,768.51 TOTAL ). (1) On the day our shipment was loaded into the shipping container, one of SDC’s “international packing experts” showed up “tweaking” on some type of chemical stimulant. Among other issues, this day worker: (A) Was initially aggressively confrontational with me; (B) Got into a confrontation that almost became physical with one of my neighbors who is a Law Enforcement Officer; (C) Dropped 4 large plastic shipping containers off his hand truck to the ground more than half way up the shipping container loading ramp; and (D) Walked on the face of a large, packed, glass front, picture box he had laid flat on the ground. (2) Hours after our household goods and vehicle had been loaded and taken away, SDC International asked us to “certify” statements that were substantially different than the vehicle pre-loading instructions we had been given by SDC weeks earlier. (3) The individual SDC International Shipping chose to act as our Customs Broker was not familiar with the proper procedure for obtaining the required Duty Exemption Forms, nor did the individual know he needed written authorization from us to act as our Customs Broker. (4) The Broker insisted we would incur additional storage and demurrage fees if we did not accept delivery of our shipment and return the empty shipping container on 18 July 2024. This turned-out to be a lie. (See #8 below.) (5) On the morning of Thursday, 18 July 2024, a flatbed trailer carrying our shipping container was disconnected and dropped-off across the street from our housing area. There were no locks or other device(s) securing the shipping container doors. (6) When it came time to unload our shipment, 20 of SDC’s “international packing experts” (actually 20 untrained construction workers and a supervisor from a construction project next door) came to unload our belongings. Their method of transporting our belongings the distance from where the shipping container was left to our home, was in multiple dirt and dried cement-caked construction wheel barrows (pictures attached). No ramps or other appropriate tools were brought to unload and transport our household goods or to off-load our ATV. (7) Despite our contract with SDC stating the delivery personnel would remove and take away the paper and cardboard packing materials used, we were denied that service and told, “We don’t do that”. (8) The empty shipping container sat across the street from our housing area all day Friday, 19 July 2024 and was not taken away until sometime Saturday afternoon, 20 July 2024. (9) Broker returned to us the completed Customs Documents we needed to license and register our ATV via air courier, COD. Well-over $27,000.00 we paid for this relatively straight-forward overseas shipment and the Broker returned the final documents we needed COD. (10) We sustained an estimated loss of approximately $4,895.00 due to damages that probably would never have occurred had the proper tools, equipment, and appropriate personnel been available and utilized at both ends of our move. SDC told us they would review our complaint and get back to us in an attempt to make our experience with SDC “right”. We have heard nothing. Given no other options for closure, we decided to try to forewarn others by posting this negative review on the quality of SDC’s “premium services”. In reviewing other critical reviews written for SDC on various International Moving Review Sites, SDC’s owner concerns himself with threatening his unhappy customers with legal action for “slander” and is prone to trying to publicly discredit his unhappy customers by playing the “race card”. We find such behavior to be a disturbingly desperate basis for a business model. Should consumers paying premium prices for “premium services” take a chance on an organization that provides inferior service, public veiled threats of retribution, and personal insults of racism? We certainly do not think so. THE BOTTOM LINE: At this point, we would not entrust SDC International Shipping to carry our trash bin to the curb on trash day. We seriously doubt they could get the job done properly at any price.