SculptHerReviews of sculptherus.com

I can not give a review in regards to product. But their customer service and business practices are horrible. I placed an order a couple of days ago for one $149 item. When I was completing my moms purchase her card would not go through due to security verification her new card was requiring. Prior to that knowledge I thought something was wrong with site, so i tried again for her with same card. After 2nd decline I called card company for and made aware of verification need. I then needed to use another card. So I went to the site and placed order with a new card. Only had the 1 item in cart and processed payment and received confirmation. Not even an hour late I was looking at my email and seen that I had two separate order numbers, one going to my address and one with my moms address. I immediately tried to find a phone number to make them aware they had charged her twice on two separate orders and that she did not 2 devices. However, there is no phone number to call, only an email address. So I emailed the following: "Why am i showing 2 confirmation orders. I only need one order. The first time I attempted order my MC was not working. So I used another card after calling MC what was going on with my account. Can you please cancel Order #60708 ? I do not need two devices and it is not for me it is for my mother. It also her card number not mine. Thank you" and today I have finally received a response 2 days later. With this response: "Thank you for reaching out! We understand that you would like to cancel your order while you take some time to learn more about the product. We will check with our team to see if cancellation is still possible. However, please note that cancellation is not guaranteed and will depend on the current processing status of your order. We appreciate your understanding and will do our best to assist you with your request. This email is a service from SculptHer. Delivered by Zendesk" I have now responded with the following and reason I am here posting a review: "That is not what I said nor is it the problem. One of the orders should not have been charged. I only ordered one item. Your company has charged me twice on two separate orders. If I wanted 2 items I would have put 2 items in my cart and the order would have had one order number. As you can see you issued 2 order numbers. I only need one and that needs to be refunded. I am putting this issue on Trust Pilot. Also for your company not to have a customer service number to call is a horrible business practice. " If this company is going to have an online site and no contact phone number then they should have a site that is going to ensure charges are correct, and that emails are being checked all the time. As my email stated, if I wanted 2 devices I would have ordered on the same order. I also would not have emailed right away of it had been intentional.

I feel soooo fortunate to have discovered this site and their product. It was serendipitious! The personal care and service is incredible. I am waiting now for it to arrive and to use. More when I’ve used it. I highly recommend checking them out.

I have just ordered, I was contacted by a company representative Victoria who help answer some of my questions/concerns. I an looking forward to this produce arriving.

ScultHer Pelvirll this was a great experience for me. I did not know there was something out there to help fix my incontinence instead of putting a ban aide on it. I ordered the Pelvirestore for my bladder leaks. I ordered it early this morning and it has already shipped. Another thing they have other products available like incontinence underwear so you have to always wear those bulky disposable ones. I highly recommend anyone who experience leakage this is the company who can help you. They have other products also. Check out there website. Their customer service is excellent. Thank you for wanting to help the thousands of women with incontinence.

Victoria is always prompt answering questions as well as providing information to help me that I need without asking.

Im having a great conversation with Victoria. She wants me fully aware and happy to go forward. That means alot.

This device works so well and I am happy with my purchase and would highly recommend it. It was a pleasure beyond measure knowing for 25 minutes, I was in complete healing mode, total relaxation and comfort. I am looking forward to the results, I intend to use it the rest of my life.

I think when I get some better lubricant and some more tries it will help! It took me a week to open the box so it’s going to be slow for me! Thank you for the great product support! I appreciate the follow up! Thank you!