ScubaReviews of scuba.com

I purchased my tank at a substantial discount. Although it was on back order, I got accurate estimates about when it would ship. Once it shipped I received it within several days !

Fast shipping, correct product, shipped me an extra product on accident and just had me keep it "due to their mistake". Will definitely be back!

I ordered a Dive Rite’s XT BCD back pad. What I received was a back pad that was clearly labeled as a “Lumbar Pad”, and not as the XT back pad that I ordered. It was sewn grossly asymmetrically resulting in more padding on one side than the other, and had odd semi-circular cut outs at both shoulder blades negating any benefit of the pad in those areas. The pad appeared like simple test of sewing prowess which was never meant to be sold. There is no other reason for the odd nature of the construction of this item. The sent pad was clearly not like the product photograph on Scuba.com’s website, or on Dive Rite’s (the manufacturer’s) website, which was further demonstrated in the all of the photos to Scuba.com that I uploaded them. Even the scanned QR code sticker that was affixed to the plasticine bag that the pad came to me in, which was from Dive Rite verifies that what was sent looks nothing like what I ordered, and looks exactly like Scuba.com’s and Dive Rite’s online listings. As a side issue, the box the pad was sent in from Scuba.com was left unsealed at the top, how the pad did not fall out is a mystery (also included in the uploaded photos). Also odd, is why UPS even accepted the package as such. Despite all the uploaded photos showing the clearly unsealed box, the very odd and non-functional back pad that was labeled as a “lumbar pad”, and which conflicts with both Scuba.com’s and Dive Rite’s product photo’s, they denied their error and refused to exchange the lumbar pad for the correct XT back pad, offering me only the choice to return the pad for a refund. As a longtime client of both Leisure Pro and Adorama (your predecessor and owner respectively) It is really just sad that their customer service has essentially become non-existent. What was perpetrated here was a simple bait and switch….what was advertised by way of their online product photograph on their website and on Dive Rite’s website was entirely different then the product that was sent. By way of clarification, I already had the correct XT Back Pad on my son’s backplate bcd (purchased at the retail store), and was adding it to my backplate bcd based on his feedback. Their behavior will now cost them two good customers (mostly from the retail store). Visiting the retail store has always been the highlight of our frequent business trips to NYC.

Scuba.com had what I needed, good price, easy to order, fast shipping

Great price, easy to use.

Great wetsuit.

Easy web page to navigate; delivered quickly

I haven't used it yet but it fits good. Quick shipping.