ScubaReviews of scuba.com

Easy to find what you are looking for and the prices are reasonable with discounts happening all of the time. Products arrive in a timely manner and are accurate.

I had questions and it was great to talk to someone who was able to put hands on the product and confirm the details due to confusion on the pictures. Very happy and will use this site again. I would suggest that gauges go in a box rather than a lightweight bubble bag.

I purchased a pair of Mares X-Stream fins from Scuba.com on sale. After around 70 dives and less than a year later the bungie strap broke. I contacted Mares and they said that I should handle the warranty through Scuba.com. I asked if I needed too send the entire fin or just the strap and they said the strap. I send the strap and the required documentation, A month later, I send Scuba.com an email asking about the status since I had not heard anything and they said that they had not started the warranty process because I did not send the entire fin. They did not bother to inform me that they were doing nothing. It cost me $10 to send them the strap and will cost another $20 to ship the fin and I do not know what the point is since the only thing broken is the strap. Over a month has been wasted. If I had bought this from my local shop, I could have just walked in and they could have told me what was required and I would know that they were working on it. Yes, Scuba.com has sales but you can go to your local dive shop and ask them if they will price match. I will from now on.

Great product, fast shipping!

It is quick and perfect! Thank you.

I spent nearly $700 on dive gear from Scuba.com, including a dive computer, masks, fins, snorkels, and wetsuits intended as gifts. The order arrived in a severely crushed shipping box that was clearly not sturdy enough for the value and type of products being shipped. Multiple product boxes inside were heavily damaged, including the packaging for the dive computer. While the items themselves appear functional, the presentation was completely ruined and the packaging used was inadequate to protect several hundred dollars worth of equipment during transit. After providing photos and contacting customer service, the final resolution offered was a $20 refund. I understand shipping damage can happen, but I expected significantly better packaging and customer service for an order of this value. Very disappointing experience.

Good selections and great service. Very easy to deal with. Shipping is always quick.

I needed to exchange my original purchase for a larger size. No issue in this process. The process in doing so took a bit longer than I thought it should. As I understand, credit for returns take a bit to post before reshipping. Love my new fins!!