SCROOGE CasinoReviews of scrooge.casino

Absolute worst casino out there. They are totally fraudulent and liars. Stay away from this casino. Go to stake

So it’s been awhile and I still haven’t gotten my redemption from you guys yet. You have not responded to my trustpilot review or my bbb complaint. Instead you block. I’m taking you to small claims court. The worst casino hands down. Beware to anyone that hits big, you aren’t going to get cashed out. People like the people who run this platform are horrible people that are money hungry. He’s not building an orphanage or actually trying to run for state council.he’s a fraud with a few select people who just scam and use you.

I writing this about scrooge casino. I've played there for roughly 10 and a half months and in that time I've spent over $6,100 on there casino site. I've redeemed money three times from them with no problems over that time for the amounts of $250, $190, and $100. Recently on the 4th of September I was lucky enough to win a little over $4,000. I went to redeem $3,910 and realized in the middle of the night I got an email saying that it was rejected and that i needed to provide pictures of both debit cards I used to spend money on the site and multiple other documents that had my name and address on it. After about 4 or 5 days of jumping through there hoops and exchanging emails my account was all of the sudden blocked. So when I asked what was going on I didn't get a response at first and then when I asked again they said they were running an audit on me. Long story short they came back and said this to me without even giving me an explanation or real reason as to why they permanently closed my account. "We have completed an audit of your account and determined that you have violated our Terms of Service. In accordance with our policies, and to preserve the integrity of our security and fraud prevention systems, we are unable to disclose the specific nature of the violation. .Please note that this decision is final. Your account has been permanently closed and is no longer eligible for reinstatement." And the worst part about this whole deal is that I borrowed alot of money thinking I was going to get that redemption like the three other times I got it. And because i didn't get it I am more than likely going to lose my job (the place I borrowed alot of money from), my pick up, and the place I rent and sleep every night. I just don't understand how people could be so crooked and cruel without a care when someone has spent that much money with them. It's the worst I've ever been ripped off in my whole life and i am definitely going to have some long term affects from this.

I have played on almost every sweeps casino around and I don’t think any have worse win rates than this one. If you don’t plan on using real money, give it a go. They have a decent game selection although the coin rates are kinda annoying. I think 1,000 coins is $1 anywhere else lol. Anyway, if you like losing money, this is the site for you 👍🏼

Was a loyal scrooge customer and had multiple redemptions through them. Until I had over $1000 in redemptions and suddenly I needed further verification. I complied and gave them all the verification they asked for. One minor issue was with my bank account, they asked for an original pdf of a statement but I recieve a hard paper copy in the mail and I took a picture of that and sent it to them and they rejected me for it. I redeem to my PayPal which I gave them an original pdf of that but still wouldn't pay me. I was having a back and forth conversation and I asked them if my attorney mailing them the information I gave them would be verifiable enough and they banned me from the website saying I acted outside the terms of agreement and still haven't been paid. I will take them to arbitration but the arbitration rules they use make you pay a ridiculous fee. Which I'm pretty sure if I we're to pursue it the arbitration company they use would find their arbitration clause as unenforceable and either refuse to arbitrate or make them pay a fee and change their clause. Overall very unsatisfied as I was a very loyal customer and an original Vault member and I was completely wronged and tossed away when I finally had a streak of luck and tried to cash it out.

DO NOT USE THIS SITE THEY ARE CROOKS!!!! I HAVE SPENT A LOT OF MONEY HERE AND TRY TO CASH OUT THEY WILL MAKE YOU JUMP THROUGH SO MANY HOOPS JUST TO BLOCK YOUR ACCOUNT AND NOT PAY YOU!! THIS HAS GOT TO BE ILLEGAL AND I AM GOING TO REPORT THIS SITE TO THE BETTER BUSINESS BUREAU!!!!

I won money and went to redeem it like I had several times before. They employed delay and obstruct tactics however they could, requiring front and back images of 5 different cards, some virtual, utility bills, bank statements, all of which I had already given them. They basically did everything they could to delay paying out, and then when I complained they closed my account and never paid out a dime.

I am extremely frustrated with this casino. I won $700 and tried to cash out $490. They demanded my ID, card photo, bank statement, and proof of address—which I sent. Then they claimed my proof of address was an “image-to-PDF.” I resubmitted it directly from my Cox account (not a screenshot), and they still claimed the same thing. They take days to reply, say they have “email problems,” and keep stalling. This feels like nothing more than an excuse not to pay winnings I earned FAIRLY. If you’re thinking of playing here, be warned—they might not pay you either.