Caroline H.
Iam having the same issues as other…
Iam having the same issues as other people whith my redemption never had a problem when redemption was 300 or under then when its over that i get an email stating my account is under audit they gave me 7 card nunber ending saying i had used since september for 1 i dont even have 7 cards and only had 1 that matched the numbers they gave me and i ask them why the cards i have with them on my statement wasn’t on the list then they shut my account down so apparently this is a pattern with them and im going to report it to the indiana gaming commission as anyone else who have had the same/ similar problems because if they have done it to enough people they will get shut down so they can’t continue to do it to other people anyone who has had the same problems should contact the indiana gaming commission tip line is1-866-610-8477 to report violations and thats just bad customer service all together
Response from SCROOGE CasinoNov 8, 2025
If our team requests verification for a card, it is because that card was used on the account. All verification requests are tied directly to transaction records in our system. We have amazing customer service and anyone who complies with the very simple audit requests gets their redemptions approved.




