Scout & NimbleReviews of scoutandnimble.com

Response from Scout & NimbleFeb 11, 2026

Hello David, thank you for your valued feedback. It is very much appreciated. I apologize for the confusion on the labels and delay from Ava in getting back to you. She was out sick on Monday, so that may have been the reason for the delay. However, I am glad to see that Claire was able to step in and help get this resolved for you. If there is anything else that is needed please do email our support email at [email protected]

Response from Scout & NimbleFeb 10, 2026

We appreciate you taking the time to share your feedback about the Isador dining table. We understand your disappointment with the splitting that has occurred. As we discussed, all solid wood furniture naturally expands and contracts in response to humidity and temperature changes, and this can result in splitting over time—particularly after several years of use. This is a characteristic of natural wood, and not a manufacturing defect. We have filed and claim and shared your photos with the manufacturer and they have denied the claim on the item and are stating the same information regarding it being a natural split in the wood due to changes in humidity levels within your home over a 3.5 year period of time. Our warranty period aligns with industry standards, and at 3.5 years of use, your table is outside this coverage period. That said, we're here to help. We'd be glad to connect you with repair options or provide additional care guidance to help extend the life of your table, as I am fairly a certain a repair technician would be able to address the splitting wood that you shared with us. If you'd like to explore these options, please contact our customer service team directly. We value your business and want to ensure you have the best possible experience with our products.

Response from Scout & NimbleDec 28, 2025

Hello Nancy, thank you for your feedback. It is very much appreciated. In looking at the tracking on your order it does look like your order was delivered within 5 business days of your order being placed. I apologize if there was any inconvenience with that shipping timeframe. I'm going to request that one of our Customer Care Specialists reach out to you to discuss this in more detail to see how we can better display our shipping timeframes. Thank you again for being a valued customer and for your feedback.

Response from Scout & NimbleDec 8, 2025

Thank you for your feedback! We looked into your order and want to provide some insight. Your order was placed on November 29th and shipped promptly on December 3rd, with a tracking email sent that same day to the email used at checkout. We have also sent you an email this morning with that same tracking information in case it was filtered out of your inbox. Please feel free to reach out to us at [email protected] or (833) 857-2062 if we can provide any further clarification! Scout & Nimble