Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble reviews

639 approved reviews, newest moderated first

Aymie N.
Oct 28, 2021
Fantastic Customer Service
Thank you for quick and amazing customer service Hayley!
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Cara
Oct 22, 2021
Hanna has been incredible to work with
Hanna has been incredible to work with! Super responsive and patient.
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Jackie W.
Oct 14, 2021
I was able to get an actually person on the phone
I was able to get an actually person on the phone who helped me confirm a product was in stock and make an order. Great service !
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Happy C.
Oct 14, 2021
Great customer service
Hannah did a great job helping me over the phone to place an order for six dining chairs. She was professional, thorough, and assured me that I would have regular updates of when the product would be back in stock.
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Daryl S.
Oct 13, 2021
Easy breezy!
Easy breezy!
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Ellen M.
Oct 12, 2021
If I could give this company no stars I…
If I could give this company no stars I would. Buyer Be Ware. I ordered 2 in stock chairs, received notification that the items were being prepared for shipment and after 5 days I called customer service to get a shipping date. At that point I was told the chairs were not in stock and no restock date available. I cancelled the order and 3 hours later they charged my card. Items are still listed as available on the site. Waiting for my card to be credited. My bank says it might take 15 days. Absolute scam. Read the reviews on better business bureau. Terrible
Response from Scout & NimbleOct 12, 2021
Hi Ellen – I am sorry to hear that you had this experience. We sell and ship some items that we carry in house, while other items are shipped directly from our manufacturers, which requires a lot of automation and trust between our systems to electronically talk to each other. In the case of your order, the items were being shipped directly from our manufacturer, and our system automatically collected payment while we were processing your cancellation request. I do see that our orders manager called you today to apologize for the inconvenience and the issue was immediately rectified by our team; we really appreciate you bringing the issue to our attention. Your bank may be giving you a conservative timeframe as far as how long it will take to receive your refund. Refunds typically only take 48-72 hours to be refunded back to your account. We pride ourselves on our customer service experience, and I do hope that you found our team communicative and responsive. Please don't hesitate to contact our team if you run into any other issues, and we'll be here to help.
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Shadi S.
Oct 11, 2021
Absolutely wonderful customer service
Absolutely wonderful customer service. Fast response time and always readily available to provide order updates.
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Jenilee G.
Oct 8, 2021
Top notch customer service
Diana assisted in resolving a quality issue with a light fixture. She was extremely understanding, diligent in staying on top of the communications and very pleasant to work with. She worked to arrange a replacement despite unusual circumstances. Even though the product did not work out in the end, I left the situation with a very positive attitude toward this company and their eagerness to make the situation right.
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