Scout & CellarReviews of scoutandcellar.com

Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.

My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating a challenging process of calling in to place orders. It’s very time consuming and also the process of not being able to visually see the rewards being applied has been tough. There has also been an ordered that wasn’t placed and then other glitches that seem to keep surfacing. I’ve been with S&C for almost 7 years and these last several months have been quite frustrating. I really hope things start to change soon.

I have a white bottle 6 pack subscription for 4 yrs. I have complained in the past that Don’t receive what my email or the website says I will receive. In this shipment, not a single bottle matched. I called to cancel because I am tired of what looks like bait and switch. The customer service rep was very pleasant and that is why this rating is a 4. If it were for S&C it would be a 1. He is provided the speaking points I have heard before and appropriately escaped the problem. This wine club is too expensive for this kind of inventory mismanagement

James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left with those asking for it already to ship me. I appreciate his. Honesty - I just wish I hadn’t fallen in love with a wine I ultimately can’t have!

Aldren (Scout & Cellar team member) provided me with the prompt and specific support I needed to help my customer. As a result, my customer was able to proceed with their order. Thank you Aldren for your patience, kindness and top notch support!

Customer service is great at resolving my problems.

The company resolved my issue immediately.

Thank you for helping me with the refund. Fast and efficient.