Scout & CellarReviews of scoutandcellar.com

I have a white bottle 6 pack subscription for 4 yrs. I have complained in the past that Don’t receive what my email or the website says I will receive. In this shipment, not a single bottle matched. I called to cancel because I am tired of what looks like bait and switch. The customer service rep was very pleasant and that is why this rating is a 4. If it were for S&C it would be a 1. He is provided the speaking points I have heard before and appropriately escaped the problem. This wine club is too expensive for this kind of inventory mismanagement

Thank you for helping me with the refund. Fast and efficient.

I agree with Jennifer's comments. S&C wines are the best! However, 3 of our 4 last shipments have been delayed because of damage to boxes. Two were repackaged in non-S&C boxes. One came with the wine wrapped in bubble wrap instead of the regular packaging, and a bottle was missing. In S&C's defense, they credited me that bottle. FedEx seems to delay or damage my shipments since July. They claimed last week that "no one was home or business closed" and took a picture of our front entry from the side of our yard. NO ONE walked up the walk to see if we were home! What they apparently don't realize is we have cameras on front walk and driveway. We looked at the video feed and they did not stop in front or walk up the sidewalk. UPS delivered a package 10 minutes later and we had him on camera. Not sure if the issue is with S&C or FedEx or both. We do know that one of the delivery drivers from FedEx told us she hates our neighborhood. Three exceptions on our last delivery is ridiculous.

I love the Scout & Cellar wines but ever since they closed the Dallas tasting room things have been not as great. For example, my Scout circle shipment (which I typically picked up in the past) was apparently damaged in route and neither FedEx nor Scout & Cellar called to tell me about this. I had been tracking the package all week only to see a ‘returning to sender’ remark on the delivery status. I miss the old Scout & Cellar.