Janet
Frustration
Started with a phone call and the problem was a very common one, (I found this out once we knew the issue) and should have been easily resolved, however the person we spoke to was adamant that we needed to escalate the issue and wouldn’t try to take care of the customer first. He told us to send screen shot via email and once we did that, we could call back and be assisted manually by him. He would not let us stay on hold to do this.