Scout & CellarReviews of scoutandcellar.com

My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating a challenging process of calling in to place orders. It’s very time consuming and also the process of not being able to visually see the rewards being applied has been tough. There has also been an ordered that wasn’t placed and then other glitches that seem to keep surfacing. I’ve been with S&C for almost 7 years and these last several months have been quite frustrating. I really hope things start to change soon.

We have previously enjoyed S&C wines, but we recently had two bottles that had corks fail, causing the wine to be bad. S&C refused to ship us two replacements. They said we had to buy more because they refused to ship less than four bottles. Hmmm. I was being forced to spend more money because we received a defective product?? They finally offered us a “full refund “. The cost of the wine plus all taxes. The cost of the two bottles was $51.00. So, our refund, which is not automatic, I had to call to get it, will be $38.00. The math isn’t working here. And this entire process has taken over a week. Sorry but we’re done with Scout and Cellar.

I cancelled my membership almost a year ago. In the middle of the night, I received an email saying I ordered one bottle and it will be shipped to me soon. They don’t have my current payment information. When I talked to the online chat bot, it said all active members are being moved to a different platform so I have to reactivate my account. I don’t have an account anymore, this is a scam. I’m pretty sure they want me to reactivate my account, in hopes I will go through with the wine purchase I didn’t sign up for. This is a very pathetic way to get sales. I like the wine, but I won’t be purchasing in the future due to this.