ScispaceReviews of scispace.com

I had a very disappointing experience with SciSpace. I paid $144 for an annual subscription, but my intention was only to use one monthly plan. I contacted their support and clearly explained that I was not asking for a full refund. I only requested a fair partial refund: $144 minus one monthly plan of around $20, so only the unused period would be refunded.

I accidentally left my subscription on auto-renew and was charged for another year. I contacted their support team immediately, and I was honestly amazed by their quick response. They were incredibly helpful, polite, and processed my cancellation and full refund within minutes, honoring their 24-hour money-back guarantee without any complicated questions. It's rare to find such honest and fast customer service these days. Highly recommended!

Overall I liked the idea. However, the full experience was not needed for me anymore. I did forget to cancel the annual subscription, but I immediately wrote to the customer service which helped me out and refunded the year. Thank you!

I took out a one-year subscription with a credit card. Firstly, they do not make it easy for you to cancel. And once you cancel the subscription, they keep charging the card, which I had to deny with the credit card company. This seems fraudulent, if not severely lacking in customer service.

specially for researcher it is very good plateform. it reduces lot of time of literature review. happy to use it.

I subscribed to evaluate SciSpace for academic research. During my first use, a single AI Agent task consumed all of my monthly credits before the task was completed. After contacting support, the credits were restored and I was informed that the issue was likely a temporary glitch. Unfortunately, the same problem occurred again after the credits were restored. This prevented me from properly using and evaluating the service. While the support team was responsive and eventually cancelled my subscription and issued a refund, the recurring credit-consumption issue made the platform unreliable for my research needs. I hope the company improves the stability of the credit system and provides clearer visibility into how credits are consumed during AI Agent tasks.

I bought yearly premium subscription in which i get monthly 1200 AI credits. honestly for a single search it consumes all the credits and then i have to sit back until month is over and credits are refreshed. their platform does not allow unused credits roll over, making it worse. I personally do not recommend this product to anyone, just waste of money.

I thought at first the subscription was only yearly, and I hesitated, so Emily from support messaged me. I asked her for a monthly subscription; she helped me find how, and after I found it a little bit expensive, I told her, and she asked her manager to give me a discount that helped me a lot. Thank you so much for the best assistance in this app