ScispaceReviews of scispace.com

4.4405 reviews
Research & Development
Suite # 217 691 S Blvd CA, Milpitas, California

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Scispace

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About Scispace

SciSpace is an end-to-end research platform transforming academia by helping researchers summarize research papers using AI. It breaks down complex scientific texts to help researchers and students read, understand, and analyze academic papers more efficiently. It allows users to upload PDFs, ask questions, highlight text to generate explanations and summaries, and discover related papers and citations. It uses natural language processing and machine learning to enhance literature review, paraphrase, generate citations, and research workflows.

Scispace (scispace.com) has 405 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: scispace.com
Website: scispace.com
Category: Research & Development
Location: Milpitas, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Scispace

Scispace (scispace.com) has 405 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: scispace.com
Website: scispace.com
Category: Research & Development
Location: Milpitas, California
Listed on Five Star Index: 2026

UniHelsinki

Jul 5, 2026

Beware of Misleading Billing Traps and Non-Existent Customer Support

As a researcher, I highly advise against using SciSpace. While their marketing team is aggressively persistent when pushing you to upgrade, their customer support completely vanishes the moment a billing crisis occurs. SciSpace’s subscription models are filled with non-transparent traps designed to confiscate your money: The Credit Reset Trap: Any unused credits in monthly plans do NOT roll over; they are systematically wiped clean at the end of each billing cycle. The Misleading Plan Conversion: If you attempt to purchase add-on credits while on an annual plan, the system will covertly terminate and overwrite your remaining pre-paid annual subscription, absorbing its monetary value without any explicit or visible warning. Account Confiscation: If a monthly renewal fails for any minor issue, the system immediately drops your account to "Basic" and resets your balance to zero, illegally erasing over 1,000+ credits that were fully paid for with hard-earned money. When these system discrepancies occur, their live support offers zero help, ignores queries, or hides behind automated, unhelpful responses. To fellow researchers and academics: do not waste your funding or time on a platform with such low integrity. There are now plenty of alternative AI tools on the market that offer far more stable, transparent, and high-trust services. Avoid SciSpace until they fix their predatory billing logic and respect their paying users.

Response from ScispaceOct 16, 2026

Thank you for taking the time to share such detailed feedback. We understand how frustrating it is when credit and plan terms aren’t as clear as you’d like, and we appreciate you telling us where we can do better. On your point about your annual plan, we can’t tell from your review exactly what happened, and we’d like to understand it properly. Based on what you described, it could be one of two things: - Add-on credits: Add-on credits, which are no longer offered, don’t expire, but they need an active subscription to be used. - A plan upgrade: When a subscription is upgraded to a higher plan, the new plan replaces the current one, and the unused portion of the existing subscription is calculated pro rata and applied as a credit toward the new payment. On credits more generally, each SciSpace plan is a package with its own set of features, and monthly credits are allocated for each billing cycle and don’t carry over to the next one. If credits are a concern, our Advanced and Max plans now include unlimited credits. We’ve noted your comments, and we’d like to look into what happened with your account. Please email us at [email protected] with your account email and the link to this review, and we’ll be glad to help.