Mugged by K.
The customer service was useless
The customer service was useless, kept requesting a refund within the specified time period and they kept switching me from one representative to another for couple of days. Until the refund time frame has ended, then they notified me that i cant refund it. Absolutely piece of….
Response from Kaplan SchweserJun 7, 2022
Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. I am sorry to hear your frustration with the course you have enrolled in. Our refund policy is posted online and in terms and conditions and customer service is always happy to process qualifying refunds right away. We would like to discuss this situation with you further. A senior team member will reach out to you directly. Thank you again for taking the time to leave a review and we look forward to speaking with you. Emily



