Schwank GrillsReviews of schwankgrills.com

We ordered the grill online. The website was well designed and user friendly.

Cathy @ Schwank Customer Service was very helpful I'm going on #2 years with my Schwank Grill. So far no issues .. Clean Up can be a bit much but it's the same with your everyday commercial grills. Plenty of You Tube videos to help with assembly or cooking ideas. I'm happy with my Schwank Grill & from what I'm told with proper care it will last. Cooking at 1500 Degrees is a change from previous grills I owned that get up to 600 Degree's and you can also use cast iron pans. If your budget allows then give Schwank Grill a try you won't be disappoited

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment with all the accessories at NO CHARGE! We just set up the grill and stand and will be using it tonight to grill some swordfish! Can’t wait to do steaks or chops with no flareups like I get on our conventional grill! BTW the assembly is high quality and the Stainless they use is also of high quality! Worth every penny! Michael Wilson

Defective right out of the box. Broken lift mechanism. Their go to excuse is "it must have happened during shipment" even though I have repeatedly told them that there is no damage whatsoever on the exterior of the unit or on the box itself. It was shipped defective from their factory, without the most basic of quality checks. And the cart... well that's an entirely piece of junk. Just all together a bad experience.

Long time user of Schwank Grill...love it and use it weekly. Recently bought a $500+ table to my grill. This table is biggest piece of junk. The big table came in a tiny box with more parts than a Swiss wristwatch. The instructions are confusing and unclear. Parts are not labeled, parts do not line up, and parts bent. They couldn't use regular phillips or flathead screwdriver for the part but some special screw-head that is very difficult to use. Save you money and get regular car already assembled at the hardware store. Total FAIL.

Great customer service. Thank

You remember my account so ordering for grill was easy!

I ordered this grill and paid in full, then waited 30 days for delivery. When it finally arrived, the grill table sat crooked, and the lifting mechanism was noticeably lower on the left side than the right. As a result, the tray insert doesn't sit level, causing grease to pour out the front of the grill and into areas that are not accessible for cleaning. I contacted customer service and sent several emails with photos, videos, and a full description of the issue. I then repacked the 74-pound grill and sent it back for inspection. The company stated their technicians need to determine whether the issue is due to user error or a manufacturing defect. If it's deemed a defect, they will repair or replace it. If not, I will be responsible for freight charges both ways. I chose this grill because it's American-made and I’m willing to pay more for quality and service. Unfortunately, that hasn’t been my experience so far. Based on how long this process is taking, I estimate it will be 45–60 days from payment to receiving a functional grill. I hope the company follows through with a solid resolution. I will update this review if and when the situation is resolved.