Charles SchwabReviews of schwab.com

Longest wait time on customer service ever. Tried for weeks to get an operator to unlock our companies 401k. Switch to Fidelity.

I have been a client with Schwab for 4 years now. If you are doing everything online, they seem to be fine, a platform just like any other. However, if you need to speak to a representative on the phone for whatever reason, it is impossible. You get a recording of the news repeating over and over again while you wait for what could be up to an hour. They do not have a call back system. They do not even have a chat service for existing clients. The chat service is only if you are a new customer trying to open an account. They should take care of their existing clients before trying to sign up more. I have had problems with my account on time sensitive issues and been kept on hold for so long that I finally give up and hang up. They do not even give an estimate of how long your wait time could be. If you are an active trader, they will cost you a lot of money because you may have problems with your account, and you will not be able to reach anyone to resolve the issue in a timely manner for a trade. On several occasions I have not been able to trade on the online platform when I wanted to because something would be wrong with the account, and then you are on hold for ages trying to speak to someone. It does not matter what phone number you call on. I have tried every phone number there is, in the UK and in the US. Toll-free and non-toll free. There is no use.

I have been very happy with the services I have received during my years (3 or 4 years) with this company. Their banking platform is far better than any banking institution available to me when I used to live in Canada. Though, it should be noted, their trading platform is rather clunky and dated, if that's a service you require than I'd rate this 3/5 stars, but as I am not an active trader myself it is a non-issue. On the occasions when I have needed to contact support, it is usually a response within a very reasonable amount of time. Overall I'm very happy with the service received and i have recommended them to friends who haven't voiced any complaints to me themselves.

the trading platform is way complicated compare to other trading company. Just be careful when you have margin account because when you buy the stock position in slices they are using margin call to cover the position which i don't know and i got maintenance call because of that position which i don't get on other trading platform.

Well they first they blocked my Checking account for giving me no reason. Then their fraud deparment is the worst. They referred me to Natalie Edwards, that lady did not have a clue of what is going on. That money took over my funds and not releasing them even though i provided all the documents. If you are minority please stay away from Charles Schwab.

Don't plan on dying with funds at Schwab. Their estate department is HORRIBLE. Each rep tells you different requirements, you send info, they don't respond, you email/fax, no response. Several times. Call after call, hours on the phone, no one knows what they're doing. They don't care even though they make you late on tax filings, costing you money. This is financial abuse in my opinion. Hence why I do not have my funds with Schwab. Learned my lesson 20 years ago. Customer service is poor poor poor, they blame it on "new hires." Which means they don't care to train new employees to service clients, or know what they're doing. It's been four months now. On the phone again... still on hold, 45 min. They like to leave you on hold for unlimited times, no explanation why. "SS" = Schwab Sucks.

I used to be really, really happy with Schwab, but they send you to Rocket Mortgage for all their mortgage business and the experience is horrible. So points off from Schwab for that. This is my second poor experience with Quicken/Rocket, so my bad for repeating that mistake.

Ok until you want to close your account and get you money back! I did an online wire transfer for the ballance of my account which the blocked requiring verification. The called me on a Sunday (I don't answer my work phone so I missed the call) so I call them Monday (labor day) so I could not speak to anybody useful. Tried calling several times during the week the most recent being just now where I hung onto an automated message system for over 8 mins before giving up. Never again!