SCHUTZReviews of schutz-shoes.com

The customer service is beyond horrible. The delivery time, the response time, but topping the list is the craziness of their return policy. If you try to return, you are hit with notices about restocking fees, and “items are not eligible for return because they were discounted.” They then offer an exchange option, only for you to discover that only a limited number of items are available, and none are of interest. If you choose to select a product, it will be more than $80 over what you have already paid. If you, by chance, find an item that is less than your credit balance, you are told to select another item because they do not provide refunds. Then, if you find an item they will accept for a refund, they want to issue you a store credit to lock you into repurchasing. The Better Business Bureau should investigate this company’s refund policy. Horrible, Horrible, and more Horrible! NO WORDS!

SCHUTZ is an absolute disgrace of a company that preys on customers and holds refunds hostage like common criminals. I contacted them IMMEDIATELY after placing an order to cancel because of a family emergency - their rep Anna said she'd "contact logistics" to cancel, then they DELIBERATELY shipped it 24+ hours later anyway. When I couldn't return the boots I explicitly tried to cancel, they refused to refund me and stated in their BBB response that they won't help me "due to the opening of a chargeback" - meaning they're holding my money hostage BECAUSE I asked for my money back through proper dispute channels. This company had every opportunity to cancel an order before it shipped, ignored a timely and legitimate cancellation request, and now plays manipulative games to keep money for boots I never wanted and tried desperately to cancel. They're liars, thieves, and morally bankrupt - their "customer service" is nothing but empty apologies while they scheme to keep your money no matter what. SCHUTZ will take your money, ignore your cancellation requests, ship products you don't want, refuse refunds, and then punish you for seeking help. Absolute garbage company run by garbage people who belong in small claims court. Shop ANYWHERE else - every other shoe retailer on earth has more integrity than these scam artists. The shoes themselves are ill-fitting, poorly made, and not worth the money they charge.

I have always liked this brand, however this is my first purchase through there website I've ordered from Nordrom in the past. This website is horrible I ordered boots in my size 81/2 the boots felt like size 10. I returned them they gave me store credit I order another style boot in 81/2. The boot I received was size 5 I tried to return them the website rejected my return/exchange. My order confirmation clearly stated the item was good for an exchange only. So customer service is telling me the exchange is under review. I've tried calling CS back the call will not go through. These shoes aren't expensive but there not cheap. I dont have $200 + to give away.

Horrible, horrible service. This is second time that I have had issues with SCHUTZ and the delivery carrier. It is a scam. My recent order of boots never arrived, however, the delivery people said it was delivered. What they delivered was a tiny mangled package with slingshot like rubber bands. The address, name, and product were all wrong, but SCHUTZ took the delivery carrier’s word that boots had been delivered. It is awful. Stopped payment and no one has yet to reach out as to why. Do not order from SCHUTZ online.

These boots are well made and would be a great buy... except- THEY AREN'T! The shoe sizes are NOT ACCURATE, I don't mean a little too big or small. I wear an 8 maybe 8.5, for boots I always order a women's size 9. I bought the first pair, and they came and were astronomically big.The return process is a little lengthy.So to ensure that I got the boots that I wanted in return, I just bought another pair in a half size smaller and sent the first ones back. The 2nd pair arrived (8.5) and they are literally still a size too big. It baffles me how these could be labeled as my correct foot size. You have a VERY SHORT WINDOW TO GET A REFUND APPROVED- NO CUSTOMER SERVICE NUMBER AND USELESS AI CHATBOT TO RESOLVE ISSUES. My refund is repeatedly denied, I DONT EVEN WANT CASH... JUST EXCHANGE.... THESE BOOTS ARE OVER $200. No luck thus far... if I have to I will dispute with my bank. It's a shame because I love the shoes made by this company, and I probably would be a long term customer if they could do good business!

Terrible!!! Ordered boots for a Christmas gift on November 14th and they just canceled my order on Friday with no explanation or apology!! I contacted them numerous times! Would definitely stay away from this brand - especially after reading the other reviews!

I paid for a pair of shoes that were never delivered. Dealing with this company has been exhausting and extremely frustrating. Customer service is completely unorganized, every time I contacted them, I received a different excuse, and it became obvious that they have no real communication with the delivery services they use. I exchanged more than 20 emails and made 5 phone calls, each with a waiting time of around 30 minutes, with absolutely no resolution. Instead of helping, they kept sending me in circles. This has been a terrible experience from start to finish. I do not recommend buying from this company. Here’s my last email to them. “ Hello, I have been attempting to resolve this issue with the delivery company without success. According to their information, a delivery was allegedly attempted on December 11. Since then, no accurate or verifiable updates have been provided regarding the status or location of my package. This is unacceptable. I paid for this product and it has not been delivered. At this point, I need clear and accurate information immediately regarding where my package is and when it will be delivered. If this matter is not resolved promptly, I will expect a full refund, as I have paid for an item that I have not received. I am no longer willing to accept vague responses or excuses. Please treat this matter with urgency and provide a concrete resolution.”

Terrible customer service. Slow shipping. Only communicates when it benefits them. Shoes run too large. Do not buy.