SCHUTZReviews of schutz-shoes.com

If I could give less than one star, I would. From timeliness of shipping to ease of returns and availability of customer service this is the absolute WORST shopping experience. I previously ordered from them and thought that perhaps my experience was an anomaly. But no, I gave them another try. But like child birth, you forget about the pain and decide to give it one more try. DO NOT DO IT. WORK SMARTER, NOT HARDER and find another shoe brand. If you have to pay a little more, do it. It’s cheaper than therapy.

am extremely disappointed with Schutz Shoe Company. Their customer service is unresponsive—it takes days to get a reply, and when they finally do respond, it’s rarely helpful. I purchased a full-priced item and expected to be able to return it for reimbursement, but I’ve now been told I cannot. This is unacceptable for a brand that positions itself as premium. Between the poor communication and unfair return policy, I will not be shopping with Schutz again and would not recommend them to others.

The reason I’m giving a 1 star has nothing to do with Claudia, the representative. Claudia was very responsive and resolved my issue timely. Although, I’ve not received my merchandise, I was advised via email that it is on the way. My complaint is it took over 30 minutes to get someone to answer customer service. I’ve purchased merchandise in the past from Schutz, but after this experience I’m not certain if I will in the future. Customer Service is paramount when interacting with companies.

I ordered two pairs of shoes. I had to return one pair. I followed instructions provided, they’ve received the shoes back and it says my refund has been processed but no funds have been returned. . I’ve emailed and called with no response. Given that they have physical stores and their product is sold through major retailers, it shouldn’t be this difficult to get assistance.

This is my first time to ordered in this company last May 2025 i purchased 2 items and the other one was arrive but the other one is still not sent been waiting for 1 month plus already i emailed them and they respond they say it will ship at first they said before 24 of june they will sent it and i will received a mail still now no response from them been trying to call them keep saying there agent is busy!! What a horrible experience i dont know if still they gona sent my order!! They are horrible!! This is my last purchased from them never again!!!!

Purchased a pair of shoes online and the order went thru Facebook. No communication other than the order confirmation. No tracking and when I did finally locate it the number wasn’t from a major carrier. They were delivered at 11pm and I received no notification they were delivered. I want to return them and went thru their return request process and that’s where it ends. They won’t send me a CR code to drop them off. I have emailed multiple times, I have tried calling but all numbers for headquarters just disconnect, I try to chat but never get a real person. I have filed a complaint with the BBB because I can’t get them to respond. I have so many of their shoes but I will NEVER purchase anything from them again.

I purchased a pair of shoes with a 30% discount voucher. I tried to return the shoes and not eligible. At no point of my transaction did it say final sale. I've contacted them at leaae 10 times after they told me to send a picture of the shoes for review and a possible exception. No resolve Also, the quality of their products has dropped tremendously. These shoes were so big it was ridiculous

Los botines tenían un defecto de fábrica y me devolvieron el dinero, tasas y transporte incluidas. Desde atención al cliente me ayudaron con la devolución, contestando a mis mensajes muy rápidamente.