SCHUTZReviews of schutz-shoes.com

Just horrible!! I purchased a pair of rhinestone heels and the one heel is seriously defective as it turned and cracked inward on my wearing to an event. I caught myself from falling due and hurt my ankle with this defective heel on the shoe. I’ve tried several times to reach out to Schutz customer service who lied and said they sent an email which I couldn’t find anywhere. I asked them to resend it. But got a email that they were closing the case. There’s no number to call to talk in person just email communications. I’m reporting to BBB and contacting fraudulent product agencies with my son’s law firm. I sent Schulz pictures of the defective heels to no avail!! Don’t buy their defective made shoes!! They gave me a refund reimbursement to a fraudulent account and I’ve now reported their company and in the process of filing a law suit for my ankle for defective heel that broke on me as I was walking in November 2025.

Absolute worst customer service I have ever had. The only way to contact is via email in which I sent no less than seven emails with one response, which was totally not what I asked. I have no way of getting in contact with anyone. I’m not sure if anyone even checks the email. This is enough to make me never shop with them again. I sent my first email over two weeks ago just horrible service.

I seriously recommend everyone stay away from this brand and website. I don’t know what happened as of lately but it seems like they went from a decent trusted brand to almost like a scam. They use a delivery company from India that no one has ever heard of called Delivery Direct which completely loses your package and never provide a reason why or a solution. Schutz customer service isn’t any better, no one has answers. So many people are having the same issue as per their social media but they resort to hiding and deleting comments from people having the same issue: paid and bought and product only for it to either never be shipped or never receive it. There’s only one way to describe it and it’s a scam. Someone needs to investigate this level of fraudulence that they keep getting away with.

I ordered shoes, was charged and they never shipped. I have tried to contact the company via email, phone, chat, and Instagram and have gotten no response. I am having to file a charge back with my credit card company to get my money refunded.

I ordered shoes over a week ago and no shipping email. Very long delays with shipping.

I ordered a pair of shoes from the website and unfortunately they didn't fit me. I've been trying to get a refund for almost a month now. I followed the instructions as per Schutz, sent the package back on my own dime through UPS, only to learn later that Schutz rejected the delivery. My package is now lost in limbo and I haven't received my refund. I've been sending multiple messages to customer service with minimal messages or updates from their side. The entire business side seems to be incompetent. My only option is to now dispute the charges and get a refund through my bank. I DO NOT recommend purchasing ANYTHING from this company.

Received an email that that if I download the app would ger 25% off with the code app25. Downloaded the app same day wanting to make a purchse and code didn't work. No way to contact customer service directly. Says to send an email and whittle get a response within 48 hours. Heard back 4 days later telling me the code is no longer valid and there is a better deal, 35%off but is only on sale items. The shoes i want is not on sale. Feels like a bsit and switch. Going to uninstall the app

I sent a pair of shoes back and they were confirmed received on October 27, 2025 via email and that it could take 10 business days for the refund to hit my account. It’s November 22 and I still don’t have the refund. Unprofessional!! I have emailed them again and got an auto email stating they would reply within 4 business days.