SCHUTZReviews of schutz-shoes.com

Please proceed with caution. I ordered shoes and never received them. Customer service non-existent/unresponsive. You can’t reach anyone by phone — only email, and all you get back is an auto-generated email. I finally got someone to respond to a chat on their website, but they offered very little help other than an apology- still have not refunded me or sent merchandise. Save your hard earned money for a retailer that deserves your business. Me and others have had a nightmare experience. Don’t think they will survive with their current subpar operation standards. Sad but true.

Awful time getting a hold of customer service. I was able to chat with them online, and now am unable to do so. Get no one over the phone , and no response back for my return. Can’t air up to 15 days for a re shipment of new size or refund. I needed them for a wedding, the shoes are now oos online in my size after waiting over a week since my return was processed by them, and no idea when. I’ll be getting a refund if ever, bc I get absolutely no response back. Absolutely terrible customer service on their end.

Apparently their sandals run small and their boots run big. I am usually a ten is most shoes never had to go up, initially I thought maybe this one particular shoe just runs small but then two shoes later those are too small as well. They have on their site that their shoes are true to size but that is totally false. My second complaint is why would have to wait to for a return to be approved? As a consumer I should be able to return a product that no longer suits me for any reason as long as I am with it the return period. Trying to get a hold of someone is IMPOSSIBLE!! I have emailed customer service, created two tickets online and called their non working number repeatedly. As most of the viewers I considered them to be a reputable site since their shoes were sold at popular department stores but it turns out that you receive much better customer service and support for your Overseas based companies.

I am without the products, without refund and absolutely no ANSWERS!!!! Horrible!!!!!!

I need to refund both of items for refund due to bad quality and wrong sizing. Also need to paid for the return cost which is almost £45 back to USA which is ridiculous Bad bad service . Definitely should Avoided

I horrible customer service. I order a GREEN avva shoes….then I received RED Avva shoes in the mail. I’ve been trying to get in touch with customer service,NO ANSWER. I sent them and email, I got a reply saying, they’ll get in touch with me in 2business day and I still haven’t heard back from anyone. I thought this was a reputable USA shoes company, but I’m disappointed with the shoes and customer service. I’ll never order from this place ever again!!! One ☝️ disappointed ☹️ customer. I should’ve read the reviews before purchasing anything from here.

I bought 3 sandals with you, all size 7.5. The Emmanuelle River Aqua sandal was delivered in a 7.5 foot and a 5.5 foot. I got in touch to make the return and get the right sandal, it took several days to send me the return authorization, I only got it after complaining in the CHAT. now the new sandal has been confirmed but I have been waiting since June 4th for my order to be processed. How much longer will I have to wait to get the product I paid for? I have already returned the wrong numbered pair of sandals and I want my sandals with the correct numbering. for sure this was my first and last purchase with schutz in the US, as buying in Brazil is much cheaper and as I have family in BR, they manage to send me through DHL. cheaper and faster than schutz USA.

Horrible customer service!! They dont even have a number to call ..only a form to fill and they never call you back!!