SCHUTZReviews of schutz-shoes.com

I ordered two pairs of shoes on Sept 2nd. One pair was cancelled due to "damage preparing for shipping" It is now 4 weeks later and the other pair has not shipped. No email. No notification. And not responding to chat. I am filing fraud charges with PayPal. It is 2022 and this is disgusting. I will NEVER order from this shady company again.

5 stars for the reviews!!! You ladies saved me from purchasing 5 pairs of shoes totaling well over $1000. I was just about to check out and thought perhaps I should check the reviews first! I have never seen a site with all 1 star (some not even wanting to give that)!! THANK YOU .....THANK YOU ALL !!!!!!!!!!!!

I ordered the large black croc tote. I think it’s their only bag and it’s the flimsiest bad, has no shape, very thing and cheap material. Over $200 wasted on a bag. Don’t buy anything here!!!

I ordered 4 pair of shoes from Schutz and shipping was great I received everything just fine but....one pair of my shoes was used clearly looked worn. The other pairs were fine except all the toe straps on every shoe is very wide for some reason. I sent them an email and tried to return all the shoes but they don't want to give me my money back just a store credit. It takes several days to get a response from them. I ordered a pair of shoes once before from them and even as pretty as they were they looked like plastic. I won't ever do business here again. This is very bad business to keep someone else's money you have not earned.

I work in e-commerce and they have terrible customer service and an even worse return/exchange process. As another reviewer mentioned, I received a faulty pair of shoes that I ordered for my wedding. The leather was ripped on the heel when they arrived. I reached out to them to send a replacement and they just sent me links to perform a normal exchange on their website. I told them I didn't have time to go through this whole process, be charged again, and wait as my wedding is coming up but they insisted I have to go through the whole process as anyone else would. They DO NOT stand behind their products, if they arrive damaged, you are treated as though you just didn't like your order. No discounts, no reimbursements. Their internal customer service and QA problems ultimately fall on you as a customer to fix it. Stick to other quality brands that don't make you jump through hoops just to receive the product that you paid for undamaged. I would never recommend this company to anyone.

I ordered sandals for my wedding. The product was defective so I contacted Customer Services right away upon delivery. They said that given the product was defective (I had sent photos), I could return it free of charge - which I did. I re-ordered a new pair of the same sandals on the website shortly thereafter. I had to chase them for the reimbursement of the first pair. When they did, the amount they reimbursed was $33 less than what I paid! I have asked them to explain why I was not fully reimbursed given that the return was due to a defective product. No response. Followed-up again last week and no response. Do yourself a favor and avoid this company.

Awful online business they say to call but there’s no phone number on the website, i ordered my grad shoes from them and they got sent to the wrong house, trying to get in contact with someone is impossible, when i finally did they told me they would talk to the warehouse and email me tommorow, they never did and i had to go to one of there stores far away to get shoes and still had to pay for a new pair and then they told me to return the other, if i could give less stars i would, i also ordered them on may 17 and they still wernt delivered, awful buisness to try to contact and they probably don’t even care.

I would give no stars if poss They say they have refunded my money but the money has not actually been refunded. They don’t respond to my emails. Terrible company