SCHUTZReviews of schutz-shoes.com

These shoes may look cute but they are far from cute for your feet. You minds well wear razors. That’s how uncomfortable these shoes can be. Any heel I’ve ever purchased has been a total nightmare. They have no support whatsoever and your feet are hurting badly within minutes. I have a pair of their boots which are a little better and some flat gladiators that are cute but stay away from any heel. They have no cushion at all. Oh and don’t dare buy a size you’re unsure of online with a final sale - they will try to deny you a return.

I wish I could leave less stars. I received a pair of shoes that were so wide that I could have put two of my feet in them. I did a return request and returned them through fedex with the generated label from the website. They are now refusing to refund me and stating that they cannot track the shoes. This is because when you go back to their site to find your return label, it just generated a whole new one. So they cannot locate the correct tracking number. This is a problem with their own site and customer service, and I am paying for it. Really horrible shoes and even worse customer service. Pathetic thieves.

The terrible service, I try to return but they don’t except!!! The shoes are uncomfortable, I try to explain them. Even one pair shoes doesn’t look like new !!! Don’t order from them because if something you can’t return . Terrible , I called today but they don’t care about this

Will never shop here again. the shoes are absolutely NOT true to size, which would be fine if they allowed you to exchange sizes… but they do not.There is no holiday return extension as most stores have so that you can buy Christmas gifts and return them after the holidays. My mother puchased these shoes for me for Christmas (a size 8 and I am true to size). They didn’t fit because the sizing is incorrect and I am now stuck with 170 dollar shoes that don’t fit me and they won’t exchange for the correct size. Horrible

I ordered a pair of size 9 boots in September and when I decided to wear them in December they were extremely large. I checked the box and it showed a 9. I checked the boots and they sent a 9.5 in a 9 box. I attempted to return their error and was denied. I will never purchase another pair of shoes from Schutz.

Customer service is trash. At first all I wanted was to exchange for a different size now, I all I want is my money back. Customer service doesn't call back or email back. I eventually had to call a local store in Beverly Hills and was told to send the boots to their store. From now on buying my boots from Freebird by Steve Madden!!

Wrong sizes were sent to me. I have emailed them several times with no reply impossible to get through their live chat and no one replies to emails! I am waiting for a refund. Shoes were returned over 8 weeks ago!

Worst experience I have ever had dealing with a shoe company. I received the shoes which were too small emailed the company several times the wrong date of order was typed on my packing slip and will not accept my order number or my email address. I can’t even sell the shoes because the straps are too short. This company needs to be reported. Has no phone number does not answer emails also tried the chat never responded I am out of $140.00 and I am pissed to say the least. Bogus company don’t waste your time or money