SCHUTZReviews of schutz-shoes.com

I wanted to buy two pairs of sandals one being in the sale and one that was full price. Schutz are doing a promotion which if you make a full price purchase over £200 you will receive a free cosmetic bag. Firstly my full price pair of sandals were not over £200 so even though I was not eligible for the free cosmetic they popped it in my basket and it blocked me from them claiming my first customer discount. I emailed them countless times and explained I wanted it removed from my basket completely. They then went on to try and charge me £43 for something I did not want. But hey then I could get my first customer discount code but I would have to buy the bag. Customer service is terrible. No worse they were trying to con me. I’m just thankful I didn’t go ahead and order the sandals because this is a demonstration of how they treat their customers. Supposing the sandals were faulty. If they can’t help you when you want to spend over £200 they sure as hell won’t help if you need to return something. AVOID AVOID AVOID. THIS COMPANY DESERVE 0 STARS.

Really difficult doing business with schutz. The website isn’t user friendly, the refund/exchange process is onerous (if not impossible), and it takes days to receive email replies from customer service reps. It’s a shame—I’d really love schutz to be my new, go-to shoe!

Purchased a pair of sandals online. Was $128. Description said leather. However when received shoes clearly stated not leather. When I tried to give a review it never would go through. So I thought perhaps some type of fluke. So tried 2 more times. Review never went through. I attest to the fact that they don’t want any negative reviews. I’ve purchased approximately 10 pairs of shoes. I won’t purchase from them again. Deception clearly!!!

Also a victim of poor customer service and policy I ordered these online, and they don't fit. Too wide. No return label is included, and they now tell me they will only give store credit! They are happy to take my money but won't give it back. Unheard-of trade policy! This is the first time and last time I plan on having anything to do with this brand.

Comprei uma bolsa aonde falaram que minhas iniciais poderiam ser impressa pela própria Schütz em questão de minutos. Na loja que compramos eles não faziam, falaram para eu ir na loja da Oscar Freire, cheguei lá a máquina estava quebrada a anos e eles não me ajudaram a entrar em contato com outras loja ora saber se as outras máquinas estavam funcionando. Quer dizer, eles vendem um serviço que eles não tem! Muita enganação.

Avoid, the worst customer service experience! Customer service is full of amateurs, zero follow up system and just copy paste generic messages. Please save your money and spend it elsewhere. The shoes aren't that great of a quality either. Back and forth for nearly five months and I still haven't received my refund in full.

I concur with all the reviews. I have purchased several pairs of shoes from this online retailer. For the most part, I have been satisfied with the quality. BUT, their customer service and return policy are sorely lacking. That’s where the problems start. I recently placed an order for two pairs of shoes by accident on a Sunday. I immediately sent an email to cancel. I received a response on Monday basically saying the order had already been processed and “probably” couldn’t be canceled. My question was, how? You weren’t even open when I placed the order. Anyway, they sent me a return label in the same email. Once I received the shoes, had I intentionally placed the order, I would have returned them. Neither fit well. When, I returned them, I was told one pair was eligible for exchange only and the other pair was not eligible for return. After I went off on them, they ultimately agreed to give me store credit for the pair they claimed wasn’t eligible for return. I just received the notice of return received. So, I’m waiting to see if I actually get the store credit as promised. Other than obvious deficiencies in customer service, they are tolerable and the shoes I have received and kept were as advertised.

This is without a doubt the worst company to deal with. I would highly recommend that you do not buy any products of theirs online. They do not have customer service. I can’t help but believe that this company is a bit of a scam. Just feel that it is fair to give people out there a warning.