Willie C.
Think Twice Before Hiring Schumacher Cargo Logistics — I Would Not Recommend Them
Based on my experience with Schumacher Cargo Logistics, I cannot recommend this company for an international household move. I hired a company specializing in international relocation specifically because I expected them to understand the process, coordinate all the different parties involved, communicate clearly, provide accurate information, and make an already complicated international move easier. Unfortunately, my experience has been almost the complete opposite. The biggest problem throughout this move has been the lack of communication, follow-up, accountability, and accurate information. I have repeatedly found myself having to chase Schumacher for answers and trying to resolve issues that should have been proactively managed by the company I hired and paid to handle this move. One of the most unbelievable situations involved items from our household move being left behind without anyone contacting us to ask which items we wanted or were willing to leave. These are our personal belongings. If everything could not fit, the obvious and professional procedure would have been to contact us, explain the situation, and allow us—the owners—to decide what should stay and what should go. Instead, that decision was apparently made without our involvement. We were then left trying to determine exactly what had been left behind. I still find it extremely difficult to understand how anyone handling a professional household move could believe that deciding which of a customer's personal belongings to leave behind, without first speaking with the customer, was an acceptable course of action. There have also been serious communication problems surrounding the Bill of Lading, shipping information, routing, documentation, and expected timeline. Information we received later did not correspond with what we had originally been provided, creating even more confusion during an international move where accurate documentation, routing, and timing are critical. Then I learned that the local agent responsible for handling the process at destination apparently had not been paid, creating yet another potential problem that could affect the processing and delivery of our shipment. As the customer, I should not have to discover these problems myself or continuously follow up to make sure the different parties involved in completing the move are actually communicating and coordinated. We have also dealt with questions regarding charges that were not clearly explained beforehand, discrepancies involving services or items appearing on invoices, and repeated situations where communication and follow-up only seem to happen after I initiate another email or request for information. What makes this particularly disappointing is that this was not an inexpensive move. We hired Schumacher Cargo Logistics because international shipping and relocation are supposedly their area of expertise. When a customer is spending a substantial amount of money for a professional international moving service, they should not have to become the project manager of their own relocation. Problems can happen in international logistics. Ships can be delayed, customs requirements can change, and unexpected circumstances can arise. My issue is not simply that problems occurred. It is the way those problems have been communicated, handled, and followed up on. When something goes wrong, I expect proactive communication, accurate information, accountability, and a clear plan for resolving the issue. That has consistently not been my experience with Schumacher Cargo Logistics. At this point, the amount of time I have personally spent sending emails, requesting clarification, correcting information, following up on unresolved issues, and simply trying to determine what is actually happening with our belongings is completely unacceptable. I hired an international relocation company so they would manage this process—not so I would have to manage them. Our move is still in progress, and I intend to update this review once our belongings are finally delivered and the entire process is complete. However, based on everything I have experienced to date, I would not recommend Schumacher Cargo Logistics to anyone considering an international household move. This is not a matter of telling potential customers to "do their research" or "ask the right questions" before hiring them. I did my research. I hired what i believed was an experienced international shipping company precisely to avoid these types of problems. A customer should not need to anticipate every possible failure, continuously chase a company for information. I would absolute choose another company.