Schumacher Cargo LogisticsReviews of schumachercargo.com

Shipping car from US to Europe. They continuously confirmed the estimate even with new war going on. At the last second when I was confirming, they spiked the cost by 1600! really bad. They tell you they are from hamburg germany to provide some confidence but facts proved the estimator wrong. not ok. Their reviews on the shopper approved site look like scam as you cannot upload honest reviews. I ended up shipping with somebody else from California, paid way lower overall costs, had better, humble, friendly dialogue.

They charged extra $250 for uncrating when we’d paid full white glove service and end to end costs already. Communication was poor. Delivery date was unpredictable and not confirmed. They required too many follow ups from our side. I’ve recommended the indian shipper to never use Schumacher again

Currently negotiating

We recently moved from the UK to the US through a UK removal company who subcontracted Schumacher cargo logistics to be the local agent for customs clearance and final delivery into our new home. Schumacher got the job done, but the communication was abrupt, sometimes rude, and often unhelpful, and their web portal was far from easy to navigate. Our unpack was outsourced to a 3 party partner, who then outsourced to another company. This would have been fine, but we were not notified of this maze of sub contractors and it was quite confusing on the day of unpacking. To top it all off, we paid for an unpack service however the unpack crew refused to unpack all our belongings and remove boxes. All in all, we were very unhappy with the service provided.

Good communication, but a premium price for mediocre service. When two boxes were dropped from the back of the truck in front of me, and even the mover said I should file a claim with Schumacher as they broke the items, Schumacher's response was "it is not covered". I find this ridiculous, you should not require insurance to cover negligence, especially when it is not an offered package! So buyer beware, unless the ship sinks at see, the insurance you purchase is essentially useless.

We were overcharged by the company without option for the delivery other than to "get it delivered in a Walmart parking lot" with them stating they could not gain access to our property with their truck, when this was not true there was over 200 ft of space. The truck that showed up was very large and it was not a "shuttle truck" but despite being very large the truck had plenty of space to park and unload. Per our contract the service should have included access and unwrapping but the delivery personnel did not unwrap the items or dispose of packing materials per our contract. All communication from them favors the company in terms of delivery and not the customer in every way. It felt like extortion and I would not use them again. Overcharged by 20% waited 7 months for delivery.

You would think moving an apartment from California to Australia would be simple with a company that boasts such a wealth of experience. Instead, Schumacher dropped the ball at nearly every stage. The initial quote of $3,000 suddenly became $5,000 after our goods had already arrived in Australia. They REFUSED to release our goods unless we paid their ransom. On top of that, they didn't even know how to 'clear' the goods from customs. We had to hire another completely separate company - at our own expense - to do the paperwork in Australia. These people are incompetent and shady. Avoid them!