Schumacher Cargo LogisticsReviews of schumachercargo.com

Was fine up until the moment I signed the contract. From then, their communication shot to 0, on our supposed pickup date we were sitting waiting with all of our things out, no idea when they were supposed to come (they were supposed to have told us the pickup time the day before, but had not), and our calls to then were either ignored or they simply hung up mid-conversation. Thankfully they only managed to scam the deposit out of us.

The absolute biggest scammers. My husband and I used Schumacher to move from Miami to Germany, and it was by far the worst decision we made during our relocation. At first, Naomi was friendly and seemed upfront about costs and logistics. But the moment we signed the contract, everything changed. Communication became vague, key decisions were made without our input, and every time we asked for clarity, whether on final square footage, marine insurance, or extra charges, we were brushed off with generic responses like, “this is the better option” or “building deliveries aren’t usually more than 2 floors.” We were then hit with multiple surprise charges, including one related to the floor level of our new building. But when our items were picked up in Miami, the movers had no issue collecting boxes from our 4th-floor apartment. So this sudden change in what’s considered “included” felt like nothing more than a convenient excuse to tack on more fees. We tried to be understanding, but at this point, it honestly felt like a scam. We kept asking for honesty and transparency and got neither. My husband was never told about these “additional” costs during the initial call. It felt like the bare minimum was shared upfront just to close the sale, with the rest withheld until we had no choice. Schumacher also knew our destination well in advance, and yet didn’t flag any of these supposed delivery limitations when we gave them our updated address. That kind of oversight (or intentional withholding) shows a clear lack of professionalism and accountability. To top it off, several of our boxes arrived in disgusting condition, and five items were broken, damage so bad, it didn’t even feel worth filing a claim. That’s how little faith we had in the process by the end. We’ve since gone back and read the reviews and now, sadly, everything makes sense. We put our trust, belongings, and money in a company that clearly doesn’t value integrity, customer service, or basic respect. Avoid Schumacher at all costs. This experience was not only expensive but emotionally draining, and we wouldn’t wish it on anyone.

I booked this service and THEN saw the reviews and was terrified. I am writing a review to give someone out there peace of mind. I shipped my SUV from NJ to London. I had great communication the entire time and my car arrived exactly when they said it would and without a scratch. We didn't even need to jump the car--the battery worked fine. I DID upgrade to a private container to ensure it's timely arrival, so that probably helped. The only unfortunate part was that the UK charged another $1,500 or so when it got to the port, but Schumacher Cargo warned about more fees when it arrived in all the paperwork. I would def use them again.

So, on first speaking with Schumacher we were surprised to hear an Australian accent, but thought 'this bodes well'. We could not have been more wrong! Their communications is terrible, the tracking portal they give you will tell you your vessel is still at Long Beach even after it has docked in New Zealand, they will cut and paste 3 emails together (all different fonts) to reply to you because they really can't be bothered to treat you with respect. Oh! and they will charge you FAR more than the orginigal price which is dressed up to cover 'everything', when really this is just their starting price. We have had bills from the US customs, the removal team on the US side, the removal team on the Sydney side, and no doubt another bill from the Aus customs. As an added bonus, when our container was chosen for US customs inspection we literally received ZERO information about timelines, costs, nor what would happen to the overall timeline promised when we signed the papers with them. You REALLY ought to think to yourselves how much your stuff is actually worth, because, all told, I think ours is now however much we originally paid for it PLUS over $23000 Earth dollars!!!!! They are little better than scam artists. And as for the bloke with the Aus accent; you will never hear from him again after he gets your money. NEVER USE THESE PEOPLE unless you have endless amounts of cash in the bank and simply can't be bothered to sort yourselves out on the other side.

Schumacher Cargo Logistics has failed to ship my vehicle on the promised shipped date already three times. Originally promised to be shipped on 6/30, then 7/24 now 8/11. Even the 6/30 ship date was already one month after taking possession of my vehicle on 5/24. There is no way for me to take my vehicle back and change forwarder.

Extremely professional service so far - Easy administration, Clear and defined process. The packing crew were outstanding - Polite, Professional - Fantastic experience so far - Thank you

⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1

Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.