Scent DecantReviews of scentdecant.com

I ordered several sample sized scents and one of them did not show up. I emailed Scent Decantand told them my problem and I got ready for some pushback. There was no push back. They listened and sympathize with me and assured me that they would send out a replacement immediately. They care about their customers and their reputation. I have bought from several of these companies, but Scent Decant will get my business from now on. I highly recommend these guys. Richard Julian

The customer service is unmatched. My order was lost in transit, scent decant responded to my email within 24 hrs, and reshipped me a new order free of charge. They were so nice and even included a DoorDash discount with my order! Will be a repeat customer for sure!

No questions asked when I mistakenly had an old address as my shipping destination. They resubmitted a duplicate order to my current address! Fantastic service!!

I had an issue with an item that was supposedly delivered by USPS, but I never received it. I reached out to the company and they resent the items free of charge. I was very pleased with the customer service and quick response. I will be a long time customer.

I had reached out to Scent Decant when I realized that my order was out for delivery with the incorrect delivery address. I had asked if they could offer me the same no shipping cost for a new order to be sent out. Not only did they reply back immediately they sent me a new order without charging for the shipping. I will always buy my perfumes and cologne from Scent Decant. Thank you for incredible service.

I love scent decant! It is a great way to try out all of the fragrance you want without having to blind buy, or go to a dept store for a million testers at once. This way, you can get testers, and try out one a day to see which you like best as it dries down and combines with your own skin. Then, you can knowledgeably make purchases. They come in nicely packaged labeled bottles so it doesn’t get confusing. I like to take notes about my samples. Thru scent decant, fragrance shopping has become a really fun hobby for me! Also, the customer service is helpful/responsive if you ever encounter an issue.

Ordered four 3ml samples and all arrived within just a couple days of ordering. Only one of the four lost its atomizer and leaked in the package, but I reached back out to Scent Decant and they were extremely fast in response and getting the replacement order sent out. Would definitely recommend for nice test samples if you’re looking to try before you buy!

Updating my previous 1-star review! My original package was unfortunately lost in the mail, and out of frustration, I misunderstood the company's policy and left a hasty negative review about their customer service. Scent Decant actually went above and beyond to fix the issue. They checked the tracking, verified my order was never delivered, and immediately shipped out a replacement on their own. I am still waiting for the replacement to arrive, so I can't review the Carolina Herrera fragrance itself just yet, but I wanted to immediately correct my review. Their customer support team was incredibly helpful and completely made things right. Five stars for great service!"