ScentBox, Inc.SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
402 approved reviews, newest moderated first
Dr.El D.
** scam Very unprofessional I purchased and ordered Baccarat Rouge , you charged me instead for this Basic membership , which I was not aware off and sent me instead a different perfume. Very misleading !! Very unprofessional and poor customer service Although the amount is extremely trifle but I will dispute the payment through my bank and I strongly advise all other affected customers by this scam to do the same to stop it !
Vaida
amazing customer service! So far I've had two monthly orders and seperetalely ordered small samples of different perfumes and all was great.and their perfume dispensers are gorgeous and comes in different color everytime!
L M.
I have just signed up to Scentbox for the first time. When I checked my Halifax account I had been charged 2 additional bank fees for non UK transactions. No where on their website does it state that there would be an additional cost to you via your bank for it being a USA company. Avoid as its misleading consumers
James
Went to edit my account and noticed my current password was shown to me in plain text. This means that they are not hashing stored passwords. Hashing is a one way process so if they did it they would have no way of displaying my password back to me. Storing passwords unhashed is extremely negligent. Even if they do not suffer a data breach, storing passwords unhashed means any of their unscrupulous employees can find out your password. If you re-use passwords this is a huge security flaw. I let their support team know and instead of acknowledging the issue they just claimed that their website has "military grade" security, thus the name and shame.
Julian B.
The way the website is designed is just bad, it feels like it’s from 2007. It’s misleading in the way that i went to a specific colognes page on their website and selected “0.27 oz subscription” thinking it would sign me up for the correct subscription level and have that as the first scent i received. they sent me a different scent instead and when i reached out to the customer support they blamed the issue on me and was very passive aggressive and rude. wont give a refund. just all around an awful experience and an awful company.
Cassidy
Great customer service, great perfumes, super simple and easy!!
Amy M.
Could be amazing but it’s lacking. Many of my shipments were late, some by quite a bit. This didn’t work well for me because I didn’t have a back up. I was using this service to try to find some new scents to purchase full sizes of. I would have kept my subscription but it was beginning to get more than a little frustrating & their customer service is very hit or miss.
Bone.Shiv
10/10 Service, Love how affordable it is, and quick shipping as well, Will be using this consistently