Kristen T K.
Amazing customer service, kind and extremely helpful at every turn.
I was initially disappointed that all the scarves I wanted were on back order. Somehow, even though my order wasn't expected to be shipped until mid January, they were ready to ship as soon as December began. I was impressed by their over-estimate of time rather than under-estimate (which, especially during the holidays, seems to always get pushed back). Rather than having to apologize for delaying an order over and over, I was to expect my package early! Unfortunately my shipment was left in the lobby of my building on a Monday afternoon where it was stolen promptly thereafter. I immediately called customer service and not only did they point me in the right direction to make a claim with the post office, but the manager on duty offered to replace and reship my order via fed. ex. (requiring my signature) and apologized for the theft and my experience. I am very pleased with this company, and highly recommend doing business with them.



