T S.
Was skeptical but so far so good..
Before ordering I came here and read the negative reviews and got a little nervous, but gave it a try anyway. For context, I live in Los Angeles, Hollywood area, so the delivery experience/company might be different according to where you live. So my experience is for my area. Everything came correct, well-packaged, and cold stuff still reasonably cold. Upon initial order, it says it'll arrive before 10pm, which of course means any time during the entire day. Upon waking, I checked the app and the window had become more precise: 12-3pm. The app told me how many stops the delivery person had before my house. As it got closer, the time went down to 37 mins, to 7mins, and the driver arrived right when expected. I understand that accuracy may vary depending on day, traffic, amount of orders, etc. For this order everything went well! So if you're in my area, pick a day where you're flexible and give it a try. For me it was worth it to not have to drive to Little Tokyo, find/pay for parking, etc, for the few things I needed. I appreciate the service thus far and I hope they keep improving! (Would be nice if they also include sushi and more pre-made items in the future)



