SaunaKits.comSaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
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Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
571 approved reviews, newest moderated first
Rick
Have been using a sauna and steam bath for years sand we now have one right in our home. Use it 3 times a week and love it. Just received the back rests in a separate order. Not sure about them just yet, little uncomfortable and they move around. All in all great products!
Nicole
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
JB
Nordica is a great company with very knowledgeable, friendly and available staff.
Demetreus J.
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
Pedro D.
Very good customer service. The product arrived on time and was packaged very well. The quality of the sauna and materials is excellent.
Boris G.
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
Bob
It's just a bunch of people in the Philippines. No actual store.
Response from SaunaKits.comDec 12, 2025
Hi Bob, Thanks for your comment. We’d like to clarify a couple of points for anyone reading this. We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online. We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot. We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to [email protected] with your order details. Chris
Derek
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.