SaunaKits.comReviews of saunakits.com

Ez, in customer service was super helpful in getting us a replacement for a sauna timer that had stopped working. I appreciate the dedication to the customer's satisfaction.

Ez was the best customer service rep I’ve ever dealt with anywhere. Our hot tub showed up with a few broken planks. Ez handled contacting the manufacturer and kept us informed during the entire process. It did take awhile to receive but that was all on the manufacturer. Ez kept in constant contact. Truly the best!

They reached out to me after I forgot the rocks super helpful

Ordered the sauna kit and it arrived within two weeks. Upon inspecting the contents of the crate, we discovered that the included light kit was missing. Nordica customer service addressed our concerns immediately, provided good communication and the item arrived very quickly afterward - even over a busy holiday week. Would order from them again.

My call with John was excellent. He was very knowledgable, polite, professional and efficient. He helped me navigate the purchasing process easily, and got me a great deal. A++

Another great experience. My sauna was shipped without a door handle from the manufacture and Nordica Sauna handled it quickly. Can’t say enough great things

Delivered exactly on time and exactly where I wanted it.

This sauna is great! It has exceeded all of our expectations. It is built solid with tight tolerances. The whole buying process was flawless. It gets “hotter” than we anticipated, which is a huge bonus. We purchased the 6 person Monaco. We’d recommend this model to anyone interested. Customer service has been top notch.