SaunaKits.comReviews of saunakits.com

I had a few questions about shipping costs and GM John Adams responded very quickly with the answers I needed. I appreciated his effort and understanding.

Very helpful regarding a sauna service issue. I appreciated that they followed up and returned my call when they said they would -- and that they researched to make sure I got the correct parts I needed for my equipment.

John was very knowledgeable about the products and helpful in placing the order.

Still have yet to get the sauna but the customer service and communication have been great!

I worked closely with John the sales manager at NordicaSauna and he was really helpful and worked with vendors to get our delivery on the perfect date.

** Update - It took a bit to work through the issue, but Nordica sent a replacement that arrived in the right condition. Harvia attempted to have me keep the unit and test it first. After speaking to our Sauna builder and electrician, this would be at our cost and if it didn't work, I'm out of pocket for this test plus installation. Add-in the lost time we'd experience eventually getting a replacement after arranging a test or dealing with a service repair, that's an expensive risk on our part. Nordica agreed and ensured we could get a replacement. Thanks to the team supporting us when FedEx was responsible (they also dropped it on our porch without signature too). ** This hasn't been a great start. The heater arrived damaged. I took pictures of the damaged box FedEx left on our porch plus damage to the unit after opening and immediately notified Nordica Sauna. Their response is they are waiting on a response from the team on how to handle. This should be simple, send a replacement that isn't damaged. What differentiates good companies is how they respond to issues.

Nordica called shortly after I order an infrared sauna online. It's backorderd ( which was clearly stated online). Jessica just wanted to be sure that I knew it was 3 months out. Thought that was great customer service. Also assured me if it arrives early it will ship early .

Great customer service. Krizza did an excellent job answering my question. She was prompt, followed up quickly and resolved my issue.