SaunaboxReviews of saunabox.com

I'm seeing a very common theme in the reviews as my steamer unit also stopped heating after several months. After contacting their customer service they are refusing to offer a refund and are unable to provide a replacement via the warranty as of yet. I have reached out continuously since January 14th, 2025 to begin the process for a warranty replacement and they continually delay the shipping every 3 weeks. They now have resorted to completely ignoring my email follow-ups for any update regarding this and it is currently been over 3 MONTHS since I've reached out regarding the defective steamer.

After ordering the sauna and the ice plummet bucket the only thing, I have received was the sauna. Its been ridiculous trying to get through to an actual person to fix this issue. I have sent multiple emails and still no response

After initially buying (and LOVING) our new Saunabox, our honeymoon is officially over. We simply have had an issue with a steamer lid that has cracked, and its been over 2 months of communication with "Evelyn" their AI customer service agent. Nothing is getting done. We cannot get through to them - an actual human. They have stopped being helpful, AFTER promising that our new lid is "being processed and should ship within 5-7 business days." Literal WEEKS have been going by and no further updates. I get the same response every time I ask. Take my advice and do not burn your cash on a Saunabox (or simply buy one knowing you'll never get support when you need it.) I will shout from rooftops to NOT buy this product, nor will I recommend to anyone I know.

I purchased a sauna box for my wife’s birthday last year. We absolutely love it! However, the heater stopped working after seven months of infrequent use. I contacted Saunabox and gave them all the necessary information to fulfill my two year warranty. After over a month of getting the runaround by an AI bot, and not receiving a new heater I went ahead and purchased a new one on Amazon for less than 50 bucks. Great product, but not the level of customer service I would expect!

Similar to customer service experience by others. Heat unit broke after 2 weeks of use, and we have not received any help despite reaching out and sending videos and pictures over the last 3 weeks. Hopefully someone will help resolve the issue, but I feel like we just lit over $400 on fire. Based on the responses, I highly suspect that an AI bot is running the initial customer service response. Gives a clue about how much Saunabox cares about the customer.

We ordered our SaunaBox in December of 2024. We received it, only to find that when opening the package, the sauna shield was torn. They immediately responded to ship a new one. Well, 3 weeks later it shipped and 4 weeks later we got it. After receiving it, we then realized our lid was broken. The three prongs to seal the lid, one snapped causing steam to escape. We again, put in a request for a new lid. After 6 separate emails, asking where is it, they finally responded and scheduled one to ship. Well, here we are March 1st and it still has not shipped. I have emailed them over 15 times requesting a refund for this faulty product and probably the WORST customer service I have ever experienced. They have an automated response and then say they will send the ticket to someone who can help. Yeah, no one helps, nor responds. Beware of this TERRIBLE product, but even worse the customer service or lack there of. We would NEVER suggest this company. A mistake was made, and we will be taking this to the next level.

Steam generator broke 8 months into use. They did warranty (took 2 months to replace). Overall product is great. Customer service is a hot mess. Extremely unorganized and that’s if you even get a response. Experience will be good if you don’t have to use customer service.

Horrible customer service. They do not return emails. Says it is Bluetooth enabled but it's not.