SaunaboxReviews of saunabox.com

Avoid Sauna Box at all costs. Their products, customer service, and overall lack of accountability are nothing short of infuriating. I purchased both a chiller and a cold plunge, and almost immediately ran into problems with both. The chiller I ordered came with the ozone feature, which failed almost right out of the box. I had to escalate the issue through the Better Business Bureau just to get a response from this company. Only then did they send me a replacement—yet unbelievably, the “new” unit had the exact same defect. After I reported it, Sauna Box completely ignored me. No returned calls, no emails, no resolution. As if that wasn’t enough, the cold plunge itself began leaking from the lower valve, making it completely useless. So here I am, out $1,600, with no working cold plunge and a chiller that never functioned properly. This company does not stand behind its products, does not care about its customers, and should be avoided at all costs. Sauna Box is a textbook example of how not to run a business. —Enraged in Texas

Loved my Saunabox that I recieved as a Christmas gift this past Christmas. Used it several times a week. However the steam box. Just stopped steaming. The longevity of the steam pot isn't very dependable. Because I recieved as Christmas gift and do not have physical reciept customer service couldn't help. I just ordered an after market steam pot, for a third of the price as a steambox replacement. I understand customer service stance but very disappointed in the quality of the steam pot.

I have been an affiliate partner for SAUNA BOX and have earned legitimate commissions that have not been paid out. And, My affiliate account was deleted without any prior notice or explanation. They owe me over $600 but have no intention of paying me back!!! I advise anyone thinking of buying from them to reconsider, as this brand is a scam and unreliable!

Customer service is absolutely terrible. Their shipping policy published on their website states 1-3 business days of processing of shipment. It's now 5 business days and my order still hasn't shipped. Reached out to customer service and they stated it takes 3-5 business days to ship which is contradictory to their own shipping policy. Tried to mention their shipping policy and the extreme delay from their own policy to customer service and all they did was link me to the same shipping policy. If customer service is already terrible, I find it hard that getting customer service to support this product if anything happens will be able to do anything.

Assembled it and it never powered up. I am very disappointed. Now I have to take it apart and hope that I can return it. Wow. Spend that much money on something, I would have expected it to work.

I recieved a sauna box for Christmas. It was great for the first six months! The portable steam unit stopped working the middle of May. It is now the end of June and I’m still waiting on a replacement. Haven’t used the sauna in over a month. Customer service is awful.

In February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopIn February, I purchased a SaunaBox GO for a total of $549. About three weeks later, the heater stopped working. I contacted customer support, and they asked for videos demonstrating the issue. After providing all the required evidence, they confirmed they would send a replacement unit. Unfortunately, it has now been over three months without any follow-up or delivery. Based on this experience, I cannot recommend this product. The customer service has been extremely poor, and the quality of the heater unit appears to be unreliable.

Horrible product. They do not stand behind their product. My heating unit went out after two weeks and they will not honor the warranty. I would suggest not using this product unless you don’t care about a warranty and poor quality.. Kent Trimbach