SaunaboxReviews of saunabox.com

Avoid at all cost. I was told the sauna was in stock. That was a lie. They took my money and then didn’t ship for over a month. No updates. No urgency. Just excuses. I told them clearly I would be out of the country and asked them not to ship. Naturally, they shipped anyway and left an expensive unit sitting on my porch for three weeks. Apparently “common sense” is an optional upgrade. Trying to reach them was a joke. Emails ignored. Calls unanswered. When I finally reached a human, it was easily the rudest customer service I’ve dealt with in years. Zero accountability. Zero apology. Maximum attitude. If you like being misled, ignored, and talked down to, SaunaBox is your company. If you value honesty and competence, avoid doing business with these people at all costs.

I purchased a SaunaBox for about $4,000 nearly two months ago. The unit was not installed correctly and has not been usable as delivered. I have requested support multiple times and asked to speak with someone, but I have not received a meaningful response. I have not been able to find a working phone number for customer service. At this point I am seeking a proper fix or refund and have consulted an attorney about next steps. Based on my experience so far, I cannot recommend this company. I am confirmed order #79671

Its a cheap made fabric tent with flimsy heating panels and red-light system that is at best dollar store quality. The site claims 160 degrees but I have not gotten that or even close, 120 is best so far. When customer care was contacted I have been ignored thus far. Their website only allows you one chance per order number to initiate a return. The choices for a return are open box with damage or open box no damage or open box missing parts. Once you pick one it says you are not eligible for a return. There is no starting over after either, once your order number is in thats it no more chances to pick a different option. From my research online all 3 options lead to not eligible statement. Iam now going to my credit card company for a fraud and misrepresentation.

Customer service doesn't respond. When you request a return, their system is supposed to generate a return label automatically. Magically there's always an error when you try to generate the return label. You have to contact their customer service, which is only an email. You get an automated reply that they will respond to you within 24 to 48 hours, only they do not respond. The sauna tripped the breaker every time I tried to turn it on and I tried it in over 10 outlets in the home. go to Better Business Bureau and read the reviews. It's the exact same story.

I received my sana box pulse pro $799 and my accessory kit $249 last Thursday 11/20/25. The accessory kit showed up missing items. I immediately emailed customer service and got the standard we will get back to you in 24-48 hours. I then began to assemble the sauna box. Easy to assemble ans only to took about 20 min. Once I plugged it in it tripped the breaker in the garage. I then took it in the house and tried it on 8 different outlets. Same thing happened. I then sent a second email to customer service, same standard message 24-48 to respond. By Sunday and still no response I figured it was probably best just to return it. I followed the process to return the items and get a return label and I received a error message saying it was unable to send the label and to contact customer service. So I sent my 4th email requesting help with the label. I have only received one response and that was to my original email, saying they would look into the missing items and get back with me. That's been over 48 hours ago and still no response for the other 3 emails. Zero help from this company, buyer beware. Once they have your money, they don't care.

I purchased the Saunabox Pulse Pro in August, 2025 and it hasn't worked properly since I bought it. The remote control doesn't work and thus the unit won't power up properly. The only way it works is if you unplug the unit everytime, for some reason. Also, it only goes up to 130 degrees F, well short of the advertised 160 degrees F. I mentioned the Temp issue with customer service and they said sometimes the Temp varies... What?! They sent me a replacement part (Replacement Pulse Control Box) and it still doesn't work. Again, you have to unplug the unit from the wall to get it to properly turn on and function. However, now the temperature only goes up to 115 degrees F. If I could do it all over again, I would have kept my money and never done business with this company. The parts and product are low quality and don't work as advertised. The customer service is terrible. I think it took 30 days to get the replacement part sent to me, and it still didn't fix the problem. And now the Temp is lower than before, 115 degrees F, Max.

Purchased the insulated cold plunge and basic steam sauna combo. The cold plunge arrived with a leak. Upon reporting for warranty replacement, the company wanted me to "video" a slowish leak. Still a rate of a gallon+ in an hour. Now the sauna stopped working just over a year after purchase. Cheap products marketed as premium.

This was a complete waste of money. The product showed up broken, and when I contacted customer service, they were completely unhelpful. Instead of fixing the problem, they gave me the runaround and now they’re just ignoring me altogether. It’s unacceptable to sell defective products and then refuse to stand behind them. The lack of responsibility and support is shocking. I’m beyond frustrated and will never buy from this company again. Buyers beware.