SaunaboxReviews of saunabox.com

Sauna was good until it just stopped working. Contacted customer service since it was under warranty and have been told “due to high demand they are working around the clock and will receive tracking info soon” waited almost two weeks and no response so I contacted again and they said there’s been shipping delays and can’t give me an exact time but could be 2-3 weeks but not for certain. I informed them that I’ve already waited a couple weeks and would like a refund and I can send the unit back. They give me the run around and won’t give a concrete answer when I will get replacement. Rather irritating if they can’t send replacement they should refund me

This is a 2.5 Star product. Assembly was a complete PIA. The zipper gets stuck in certain places and doesn't hold. Sometimes it's hard to get out because the zipper jams up. We have to fight with it to open up. The device the heats the water has rusted badly. We do not leave the water sitting because it will most definitely rust out. I can't see where breathing in rust would be healthy or beneficial. The removable mat will mold after about 3-4 uses, so make sure to clean it. The steam puck lays on the floor and gets very hot. I can see the potential for some severe foot burns with this device. It's been uncomfortably hot on my feet and I have to grab the hot tubing to move it around. (VERY DANGEROUS) Overall, SB is decent at what it does, but needs a lot of work. Mainly, the zipper. Not to mention that the cheap installation rods bend and the chair will rust at the bottom. Imagine your breathing this in. Doesn't seem like this product was well thought out, and it's very expensive compared to other similar devices on Amazon. Save your money and just buy a real sauna. This one just has way too many things to worry about. 1. Must clean device after every use and it will still rust (unhealthy) 2. Structure rods will start to bow. 3. Zipper gets stuck (you will fight with it) 4. Pot has to be repeatedly filled with water 5. Floor mat will mold after about 4-5 uses. 6. The little steam puck gets extremely hot and is very dangerous. There is too much maintenance for this product at a $300 price point. They got me with some great advertising and thought this would be a great addition to our health and wellness, but unfortunately it may be a detriment with rusting parts and moldy attributes. It's a, 'NO' for me dawg! I don't even want give this thing away because of the health implications I discussed. So here's another product going to the landfill.

So I got my sauna box the order went through smoothly it was easy to assemble and everything worked perfectly for the first 2 months. Then the chair broke, nowhere could I find what weight limit it was. Then, contacting them, they ask for photos which I couldn't provide since I threw it out but I was more or less contacting them for information as to what the weight limit of the chair was. I was left out in the vold, with no information. So I decided to do an Amazon search. Sadly I was to find out that I bought into hype and not value. There's many similar ones going for half the price of saunabox or less. Do look around first, dont get taken in by slick advertising. So my assumption is if you're buying this to show off to your friends, go ahead and do sauna box. ( I'm kind of surprised they didn't put their name right across the booth) but if you want to save money go look at the competitors you'll find they're just as good. I'm still waiting for information, five MONTHS later. Their customer service blows.