SaunaboxReviews of saunabox.com

I received our saunabox about a month ago. It didn’t work from setup. I reached out to email support and went back and forth with delays on their end and did all the troubleshooting things they asked. It was super frustrating waiting on their responses. Finally they said they would send out replacement electronics in 1 to 2 days that was a week ago. I have reached out numerous times and no response. We payed alot of money and don’t have a working product . Waste of my time they need a human support team.

Awful buying experience and even worse unboxing. Shipping was delayed multiple times (didn't receive my order until at least 30 days after it was supposed to come in). Once it arrived? Several broken pieces inside the package and a glass door COMPLETELY SMASHED to pieces inside the box. Now I have boxes and pieces of the sauna all over my garage.

I wanted to love SaunaBox, but this has been one of the most frustrating product experiences I’ve had. My first unit failed after about 5 months. I decided to give them another chance and even upgraded to a newer model, only for that one to break in just 4 months. That’s not even half of a reasonable lifespan, let alone making it through a warranty period. What’s worse is the complete lack of support. Instead of actually troubleshooting or honoring a warranty repair, I’ve been given the runaround and told that chargers I didn’t even receive from them are somehow the problem. No real help, no accountability, just deflection. If you’re charging premium prices, your product needs to last and your support needs to stand behind it. Right now, SaunaBox is failing on both. At this point, I can’t recommend this company to anyone. Between repeated product failures and unhelpful support, it feels like things are going downhill fast. If this isn’t resolved, I will be escalating this further through additional review platforms and formal complaints, as this experience has not met basic expectations for a product at this price point.

Worst Company ever..took the order 6 weeks back still waiting for the product. I Quote them after 4 weeks that they are still waiting for the product. Why would ypu take the order atbthr first place that is my question.Please never buy anything from them.

Their warranty department will find small technicalities in a contract to not repair/replace their product that breaks easily. I will say they responded quickly but not the type of company I would recommend doing business with.

I wish I could give 0 stars. I bought the pulse sauna with infrared light therapy. False advertising, customer service is absolutely AWFUL. I had to resort to 4 emails, commenting on their Instagram, TikTok, and sending them a message on Facebook to finally get a response from them. If you plan to use a sauna in your garage double check if your outlets are GFCI protected. Your outlet may look like a standard outlet, but if it’s GFCI protected (like all garages likely will be if your electrical is up to code) then your sauna WILL NOT WORK. The sauna power box comes with its own built in GFCI protection. If you plug in the sauna box (that’s GFCI protected already) into a GFCI protected circuit it will without a doubt, automatically trip the circuit. I never got to use the thing, so I can’t speak on the longevity of the product, but building the thing was annoying. So many things are left out of the directions that we had to resort to YouTube videos made by customers who are also shitting on the directions and how they had to figure it out themselves. Do NOT recommend this company by any means.

Falsely Advertised as "just plug into an outlet" They never tell you that you need a dedicated line. Customer service is terrible. I have been trying to get through for weeks and nothing. Horrible Horrible Horrible. I am now in the process of disputing this charge with my CC because you can not get through to this company.

I ordered the Solara Full Spectrum Infrared Sauna from SaunaBox on November 30, 2025 for $3,049.49. The website stated it would ship by December 29, but it did not. I contacted customer support multiple times (December 25 and December 29) via email and used their website chatbot. I received no human response and was told only that the delay was due to high demand and that tracking would be sent once it shipped. On January 2, I received a shipping notification, but the tracking link already showed the sauna as “delivered,” despite the fact that I never received it. This is especially concerning since the unit weighs approximately 225 lbs and would normally require a scheduled delivery or direct contact from the carrier—neither of which occurred. I attempted to resolve this by contacting both the shipping company and SaunaBox through every available channel: email, phone, voicemail, and chatbot. SaunaBox only sent automated responses promising follow-up within 24–72 hours, but no one ever responded. There is no way to reach a live representative. Because the product was never delivered and the merchant was completely unresponsive, I contacted American Express. After reviewing the details, AMEX issued an immediate credit rather than placing the charge into dispute. From my understanding, this typically occurs only when a merchant shows a pattern of unresolved delivery or service issues. This experience was extremely concerning for a high-dollar purchase. Final warning: Based on my experience, I would strongly recommend proceeding with extreme caution before making a purchase from this company—especially for large, expensive items.