SaunaboxReviews of saunabox.com

We purchased a SAUNABOX SmartSteam XL unit from Amazon. Everything looked great, but we realized the tubing was missing. We reached out to SAUNABOX support from their website, and within a few hours they resolved the issue. Since they did not have the tubing, we received a full Sauna at no cost! I am so thankful for their great support.

Very happy with customer support! Seems to be the most affordable/efficient/hottest sauna out there right now. Lucky to get my hands on one as they are flying off the shelf! Might have to share it on my 2.2 million fb follower page even!

I’ve own my Saunabox for about 2 years now. Still works as well as the day I purchased it! I just recently ordered several new couplings and the red light wand. The customer service has been very persistent on answering any questions I had for them!

I purchased the Saunabox as a Christmas gift for my husband, and we’ve absolutely loved it ever since. We use it about every other day, and it has become one of our favorite ways to relax. We’ve both noticed real benefits: our sleep has improved, muscle recovery after the gym feels much faster, and I’ve personally seen a noticeable improvement in my facial skin, especially reduced redness. It’s not just relaxing, it genuinely feels good for our bodies and the red light therapy just makes it all the better. The unit itself is very easy to use and heats up quickly. Even at level 3 out of 5, it gets impressively hot, which makes each session feel effective without needing to max it out. I also want to highlight their customer support, which was excellent. They were very responsive and helpful when I had a few questions about their Black Friday sales. Overall, this has been a fantastic purchase and a great experience from start to finish. We’re so happy with it and would definitely recommend Saunabox to anyone considering an at-home sauna.

Great experience with the customer service when registering my product for the warranty.

I Absolutely LOVE how easy it is to use my SAUNABOX.Fire it up on level 7 for 10 minutes & then jump in.Also the rechargable SAUNA fan was a Great purchase as it really moves the HOT air around.My remote was broken when I opened up the BOX however customer service was GREAT & sent me a new remote.I would give 10 STARS if it were possible.

Had an issue with my sauna red light device. They responded promptly and sent out a new device immediately. Great customer service!

THIS REVIEW WILL BE UPDATED AS I NAVIGATE THROUGH THE RETURN PROCESS WITH THESAUNABOX CUSTOMER SERVICE TEAM DEC.24 - I ordered the smart steam pro with redlight therapy sauna and plunge box pro on Dec.14 for $1109.00 CAD. On Dec.23rd I received a package from saunabox which I had to pay and extra $130.00 for upon delivery. What they sent me was a smart steam xl. With no redlight and no plunge box pro. There are a few things about this that I find frustrating. 1. I paid an extra $130.00 for an item I did not order and will most likely have to pay a fee to send it back. 2. Even if it was the right saunabox, they sent it without the plunge pro which I purchased as a package. This means that if the plunge box does come I will have to pay another $130.00 upon delivery. Why were they not shipped together? 3. Once I manage to get this resolved with customer service I will to pay another $130 when the actual item I purchased arrives and if they ship it without the plunge box like they did with this order I will have to pay another $130.00 once the plunge box is shipped. It is wonderful that they made a real effort to get my item to me before Christmas as advertised on their website. However, sending me the wrong item and half of my purchase really doesn't do me any good. I am truly hoping that the reviews I have been reading about saunabox customer service are false and they correct this error and provide proper compensation for the extra costs that have been and will be accrued due to their error. DEC.24- not even an hour had passed since I wrote my original review and I received a call from the head of customer service. Not only did he apologize for the mailing error, he expedited a new shipment of my original order and offered me an extremely generous refund to expedite the customs fees I paid for the wrong order and the fees I will have to pay for the new one. And if that wasn't enough, he also offered me a discount on a chiller unit!!! This might be the best customer service I've ever had! My confirmations for the new shipment and refund have already been received. Just outstanding customer service and on Christmas Eve! A huge thank you to Nicolas Zapata. If all goes well my next purchase will most definitely be the solara and ice chiller!