SaunaboxReviews of saunabox.com

I have an original version of the sauna box from over a year ago. I use it heavily (4-5 times a week) throughout the entire year. I’ve always taken care of the entire kit, from wiping down the inside to emptying and cleaning and drying the steamer everytime I use it. I also use fresh distilled water each time. Well about a week ago the steamer started smoking. Could have been really bad had I been inside the canopy. Anyhow, I reached out to the team and they without hesitation gave me a replacement machine. It’s part of my daily routine and cannot wait to get the new one in. The customer service was fantastic in taking care of an issue for me. Highly recommend!!

I sent an inquiry to find out why I had not yet received my order. They apologized immediately and explained the delay, accepting total responsibility. I was impressed by that alone.But to my surprise, I was a offered a credit for my inconvenience. The experience was atypical of what I have become used to with the customer service of various companies, who frequently have an attitude of "yeah so what". It was truly refreshing, they could teach other companies the standard of care that a buyer should expect. Well Done!!! And thanks again for the excellent customer service.

From the very beginning I happened to order an item that was just sold out. Throughout the process of receiving my Pulse Pro I had to reach out to customer service several times and the timely responses were 2nd to none. My questions were answered and my concerns were also handled very professionally from the SaunaBox team. The product is as good as advertised as well. I will definitely refer anyone I hear that may be interested in an in home Sauna. SaunaBox team, THANK YOU for all your help.

Product has been great so far. Easy to set up. Decent quality considering the price of the unit. Only issue has been that I can't get temperature above 143 when I am inside it. (It preheats to over 160). Customer support has been very responsive and is trying to help solve the issue. Hopefully they can. Issued solved. Put mat underneath sauna, instead of it being on cement floor. Sauna is now hovering around 150 when I'm in it.

Well it ended up taking a little longer than expected to receive my suana but I have to say customer service was there every step of the way. They answered all of my emails in such a professional and courteous manner. Found solutions for my problems, they were great. I finally got my suana pulse pro and I'm so glad I didn't accept the full refund offered for the delay because I absolutely love this thing.

My wife purchased the SaunaBox pulse for me for Christmas. The sauna is amazing - everything is as advertised. However, after about 3 weeks I had an issue with the remote not working, thus all of it not working. When you get your SaunaBox and use it every day you will understand the panic I felt when it didn't work. Customer support was amazing. they responded very quickly and asked for video of what was going on. After a few different fix attempts we got it working - only missed one day of Sauna! The service matches the product - first class!

My tank stopped working, contacted customer service and provided the pictures and information they needed, honored a warranty that was narrowly expired and responded to all emails promptly. Great service, love my sauna, thanks again!!

Thank you so much Saunabox for the wonderful customer experience I received. They went above and beyond out of their way to make sure the product I purchased matched my needs but not only!!!! Thank You Saunabox. I am but WILL be a future customer for life!