SatisfyeReviews of satisfye.com

Cannot recommend, I had a bad experience with this companies customer service team involving rude staff, products are made of cheap plastic that will melt if left near a house radiator.

Ordered one of the switch bundles which advertently was lost in transit. Upon contacting Satisfye they responded within about 48 hrs very understanding, apologetic and helpful with the matter and was given a full refund to re-order again using a different delivery option if desired. Re-ordered and arrived yesterday, beware that if ordering to the UK you will incur Import charges under EU import rules about items being over a certain value.

Honestly, hands down the best customer service I've ever experienced! They dispatched the grip controller very quickly but my mail carrier messed up and left it somewhere that's not my house, which was never located, and didn't let me know. I ended up having a battle with Royal Mail (UK) who made me jump through endless hoops because they made a mistake, and eventually said I had to ask Satisfye to contact them. I reached out to Satisfye and they immediately sorted the whole thing out even though it wasn't even remotely their fault. They were super helpful and prioritised the customer over making a profit. It's rare you come across that in a modern company. I've already recommended them to my friends and they're going to place orders now. Couldn't recommend these guys more! :)

Long story short; I ordered the slim bundle which costs 50$, on top of that I paid 13$ in shipping costs. Pretty normal stuff. But customs got a hold of my product and they wanted me to pay 43$ on top of everything. I ofcourse denied and contacted the Satisfye customer support. They were so kind that they wanted to pay half the custom fee for this one time (20$), but sadly because I denied the product the local postoffice returned the product to the sender which is standard procedure. I asked them a refund and I did get it. Only my shippingcosts did not get refunded but that's normal in this scenario. In the beginning I had a bad feeling about it but they were kind, friendly and helped me out within less than a week. This is actually average to fast. As customers we get spoiled and need to remind ourselves sometimes that the standards that the huge companies offer us are not realistic, especially for the smaller to normal sized companies.

The brand new Switch grip and case edition. Everything is in such good quality! They really did well with this. And for the price, it is amazing! Shipment took only a week. The grip is PERFECT for my hands. Though the case can not hold the dock, it can hold the Switch in the grip, the adapter and charger, and still has some space for extra goodies! Thanks so so much!