SatisfyeReviews of satisfye.com

They wont return my payment. I have a recipt from the postalservice showing first of all that i denied paying import tax, so that the package would be sent back to them AND that they have delivered it back to them at may 22. I have contacted them many times and they still wont refund me. #177464 Danish postal tracking as proof: /tracking/details/LW502591043DE

Worst customer service. You pay for fast shippment, but still after several weeks AFTER the estimated delivery date, the package has not arrived. They blame averyone else, and do not care to either help or compensate. CLEAR OFF this company. I am never buying anything from them again.

Due to being content with the mythic zengrip pro and their standalone slim cases never being in stock, I chose to preorder the new ronin sim bundle initially advertised to ship November. Additionally I was incentivized by a preorder discount. I had to find out through reddit and reaching out to support that orders were significantly delayed anywhere from a month-7 weeks. No contact or update directly from company. Once my order was received I had the displeasure of discovering I did not receive the bundle, just the standalone grip. Support was quick to answer and ultimately offered me thumbgrips and the case “whenever” it would be in stock again, for no additional cost. After using the ronin grip for a few I hours I can safely say it’s noticeably flimsier and when the switch (oled) is attached it has a significant amount of give not seen in the pro. It also bends forward both dock models, scratches the screen, and prevents the usb ports from being used without accessories. All things not included in advertising. I wanted a refund on just the grip and even offered to forego the courtesy thumb grips for the case I wanted in the first place. Long story short, I need to do a full return and order case separately…the full price being more than my discounts on the bundle. With the experience and the consistent inconsistency with stock, quality and service, I plan to avoid this company in the future as there are plenty of more reliable options in the market.

Dishonest pricing and shipping. On their website there are multiple items listed at decent prices. After adding to the cart the price jumps 20$. One item lists up to 50% off but after applying the code it was 5%. I’ve raised these concerns to the company but still no change. Secondly I ordered a case in early December with expected delivery well before Christmas. As the time grew closer no updates were give. To this point 1/4/23 I have had to reach out for updates 5 different times and they would only answer the questions they wanted without persistent follow up. I asked for a discount which was denied. I ended up canceling my order as they still don’t know when I will get it.

Appreciate the Christmas season however my item was sent incorrect level of shipping service I paid for. The grip has come faulty and satisfye just do not reply at all since showing evidence over screen shots and video. I have had 4 grips from the company so they just don’t really care about loyalty I’m convinced, I have been a huge fan of their products. Please do what is right and resolve my issue.

This is insane. Ordered a standalone black Ronin grip on 11/25 and they still say it may ship today 12/19 but also may not ship then, while still having a "guaranteed two day shipping" up on their website?? There's no guaranteed shipping because they do not have the product. Do not order from here. I wish I had found these reviews before I considered placing my order.

Well this time I tried to give them the benefit of the doubt. The same practices you read about all over Trustpilot in full effect here. This would be the fourth product I’ve ordered from them and the third time a crazy delay in shipping occurred. I guess it’s my fault for continuing to purchase from them. The original ad for the Zengrip Ronin stated shipments would be going out in October. It is now mid-December and they still haven’t delivered. This wouldn’t be as big of a deal if it were a one-off, but when it’s happened with 3/4 of the products I’ve ordered, that translates into a 75% FAILURE rate. Maybe the problem is I’ve ordered that much from them in the first place. There’s even a banner running on nearly every page of the site proclaiming 2-day shipping. Do not hold them to that, they will disappoint. Since confronting them on their Discord server, the one-star negative review of the product on their site was deleted, taking the rating from 3.7 up to 4.2 Meanwhile, my planned one-star review for some strange reason won’t post to the site. I wonder why… Last time I confronted them about this, they canceled my order without my request so I won’t be surprised if this happens again. My recommendation: Never pre-order. That is, if you decide to keep ordering at all. Update: We are now heading into January and my order hasn't even shipped. Meanwhile, support says they are sold out. You read that correctly. My pre-order that I put in for 5 months ago and still haven't received is sold out.

They are sneaky, lying awful business people. Ordered a product that was delayed for 4 months, kept lying and showed on their site in stock the whole time. Rude pathetic customer service