SatéurReviews of sateur.com

At this moment, it’s more then 1 month and still haven’t recieved anything. Christmas present ruïned and had to buy something else last minute. Can’t review the product yet, but the way they do their shipping it can’t be any good….

My experience with Sateur has been awful. I will never order anything from this company again. From the very beginning they have deceived me and I have never received the product I ordered. Before I ordered a ring, I contacted the company to confirm that I would receive the item before Christmas. They wrote back in an email that I would certainly receive it before Christmas, and they had confirmed that internally with their logistics people. On that basis, I ordered a ring. I periodically checked to confirm that the ring would be delivered on time, which was important because I was leaving the country on a date certain and the ring did not arrive before that date, it was of no used to me because I could not receive it. Sateur repeatedly confirmed that my order was “on track” for delivery before my deadline. The company assured me that they had checked with all relevant departments to confirm that there was no problem. I even received emails stating that my ring was now “in transit” and would “arrive at my door any day now”. After a substantial wait, however, I received an email from the company telling me to ignore all previous emails which were computer generated and incorrect. The product had not been shipped at all. At some point, the company told me again that the product had shipped and would arrive at my door “any day”. After four requests, they provided me a tracking number, but using that tracking number provided absolutely no information on the status of my ring. So I contact Sateur’s shipping company to inquire. They told me they had never received the item from Sateur and so they were unable to provide me any further information. After nearly a month, I still have not received the ring, even though I paid extra for expedited shipping. It is my firm belief Sateur does not actually manufacture or distribute its products from its purported United States headquarters in Mesa Arizona. Instead, it imports costume jewelry from China and is not in control of the delivery process. All its talk about quality control in house is a fabrication designed to disguise the fact that deliveries may be delayed due to supply chain issues with China. Nothing the company has represented to me has turned out to be true, and all of it has turned out to be false. My advice is to not deal with this company unless you have unlimited time and patience and no need to receive your product on a timely basis. I cannot tell you about the quality of what they sell, because I have never actually received anything from them despite having paid for a ring and expedited shipping a month ago.

My order don’t come until 12/15 Impossible to view tracking

Misleading delivery times, initially told 7-10 days, and its been a month now. Have inquired several times on status, but getting vague answers on when my item will be shipped , if it will be shipped air or ground, and where its coming from. They reluctantly agreed that I won't receive it in time for Christmas.

Purchase has NOT been recieved. I am NOT happy at all.

12 days to make,8 days to get to new york and 2 more days of in new your I still don't have anything but tracking number.i won't order again and doubt anyone other than customer service will see this .3 3 days to us id total bs.

This company is a scam!!ordered a pair of earrings on December 2 and paid for expedited shipping which said 5-7 days, clearly thinking I would have them by Christmas! Two days later I get an email saying my product has begun their 12 day process of being carefully crafted, with an outline of what is being done on each of the 12 days (good marketing) This is obviously a smoke screen to add and extra 14 days to the shipping which I assume is from China! On the 15th of December I receive and email saying that my product has shipped and I will receive it in about 5 days, well 3 days later the tracking info still says USPS label created and awaiting delivery of product to post office! Which clearly means they are still waiting to receive it from again probably China so they can rebox and send to me! I sent an email saying I think I should be given a refund for the amount I paid for expedited shipping and they gave me store credit, like I would ever order from them again!!! I can only imagine how shitty this product will be if I ever get it! Don’t waste your money, plenty of other companies out there!

Nunca recibí mis cosas y su soporte no me ayuda nada. Solo dice contactar UPS pero no puedo encontrar un humano allá para ayudarme, y además yo compre con Sateur, no UPS. Necesito un reembolso......este es ridículo