Sandra Helena L.
It is a SCAM
It is a SCAM - The next day I bought it - I was alerted that my credit card was hacked, it was stressful! It was the only use of this card in the month in question. There is no doubt: their web security is non-existent! As for the product :: The ring is light, thin, low-quality metal, ring is bumpy, look like glass - comes in beautiful pack and shouldn't cost more than a dollar. Frustrated - I threw money away!
Response from SatéurFeb 4, 2023
Dear Sandra, Thank you for bringing this matter to our attention. We are sorry to hear about the issues you have encountered with your purchase and the security of your credit card information. At Satéur, we take the security of our customers' information very seriously and it is unacceptable for anyone to have concerns about the safety of their personal data. We will immediately launch an investigation into this matter and take the necessary steps to ensure that such incidents do not occur in the future. Regarding the product, we apologize for any disappointment you may have experienced. We are committed to providing our customers with high-quality jewelry and it is unacceptable for any product to fall short of your expectations. We would like to make things right for you and offer a resolution that satisfies your needs. Please reach out to our support team or live chat so that we can assist you with your concerns and resolve any issues as soon as possible. We are here to make things right for you and provide you with an exceptional customer experience. Thank you for your understanding and continued support, and we look forward to the opportunity to serve you in the future. Best regards, The Satéur Team