SatéurReviews of sateur.com

Response from SatéurOct 15, 2023

Hello Malinda, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience with our product and the challenges you've encountered. First and foremost, we sincerely apologize for any inconvenience caused by the product you received. We take quality seriously, and this should not have been the case. Please know that we are committed to resolving this issue to your satisfaction. Can you share with us your order number so that we can facilitate a quick resolution for you? To address your concerns and initiate the return process, please reach out to our customer support team at [email protected]. We will ensure to attend to the matter promptly. Once again, we apologize for any frustration you've experienced, and we appreciate your feedback as it helps us improve our services. Your satisfaction is essential to us, and we are committed to rectifying this situation to your utmost satisfaction. Thank you for choosing Satéur®, and we look forward to assisting you further. We trust that everything has been satisfactory so far, and ask that you kindly revise your review. Best regards, The Satéur Team

Response from SatéurOct 14, 2023

Dear Maria, We are sorry to read your negative review of our products and services. We always aim to provide the best quality and service to our customers, and we apologize for any inconvenience or disappointment you may have experienced. We would like to clarify our return policy, which is clearly stated on our website. Our policy states that we do not provide refunds on handcrafted items and items that come from a site-wide sale period. This is because these items are custom-made for each customer and they are not eligible for resale. We hope you can understand our situation and respect our decision. However, we do offer other options for customers who are not satisfied with their purchase, such as exchange or store credit. We also offer a money-back guarantee for customers who can prove that our products are different from diamonds. These options are also stated on our website https://www.sateur.com/refund-exchange-policy/. We understand that you may not want to accept these options and that you may prefer a full refund. However, we kindly ask you to provide us with the following information as per our policy: • Tell us where you see the differences between our product and a diamond • Provide a photo comparison with a diamond of the same cut • Return the product to us with its original packaging Please note that the money-back guarantee is only valid within 30 days of receiving the product. We encourage customers to try our products soon after their purchase so they can experience the next generation of sparkling stones. We hope this explanation will help you understand our policy and procedure better. We appreciate your cooperation and patience. Please contact us at [email protected] with the required information if you still wish to request a refund. We will do our best to assist you and provide you with a satisfactory solution. Thank you for choosing Satéur, and we hope to hear from you soon. Sincerely, The Satéur Team

Response from SatéurOct 11, 2023

Dear Mr. Boothman, We are sorry to read your negative review of our products and services. We always aim to provide the best quality and service to our customers, and we apologize for any inconvenience or disappointment you may have experienced. We would like to know more about your specific issue and how we can help you resolve it. Could you please contact us at [email protected] with your order number and details of your problem? We will do our best to assist you and provide you with a satisfactory solution. Thank you for choosing Satéur, and we hope to hear from you soon Sincerely, The Satéur Team

Response from SatéurOct 11, 2023

Dear Ms. Miller, We are very sorry to hear that you are unhappy with the ring you ordered from us. We understand how frustrating it is to receive a product that does not match your specifications. Meanwhile, we've sent you an email to rectify the solution a few days ago. We hope that you can check it and we'd be happy to assist you with a resolution. Once again, we apologize for any inconvenience you've faced, and we appreciate your understanding as we work to resolve this matter to your satisfaction. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to our customer support team. They are here to help you at every step of the process. Thank you for choosing Satéur, and we hope to hear from you soon. Sincerely, The Satéur Team