SatéurReviews of sateur.com

My ring broke, they made me pay for a replacement, the replacement is now 3 weeks late (and counting)

I haven’t received

Nothing but a total disaster from the time I ordered the ring .... no tracking information still haven't received it and it's been over a month. Sick if excuses ... will not recommend this company to anyone!!!! So many other bad reviews don't bother!!! It's arrived and again dissapointed....it does not look real at all.

My order took very long to deliver but the size was completely too small. After a lot mails to get returnadress i am still waiting for another 2 months for express delivery to change size of 2 rings

Hi , I am quite disappointed that my order was placed on 26 Jan and I’ve yet to receive my order

Product is of moderate quality and craftsmanship but not worth the price. Customer service is TERRIBLE - if you need to exchange or want a refund they will send you countless emails with slightly different options each time that offer no resolution and you can expect to be OUT OF POCKET covering return shipping costs, restocking fees, etc.

Very disappointed with Sateur’s misleading 100% Hassle-Free Customer Satisfaction policy. On 1/13/2024, I purchased online a pair of Sateur Destinee (2 CT) Earrings (Order # ST63017). The product was received on 1/24. I immediately did not like it as it was not as described on their website. I wrote to Sateur on the same date, requesting their refund process. On 1/24, Sateur requested that I take a photo of the product showing the areas that I felt did not meet the quality expected. On 1/26, I sent the photo to Sateur and again requested their refund process. On 1/29, Sateur responded with various discounted Exhange options and various return costs. I responded back indicating that I did not want an exchange. I wanted a refund of the purchase. On 2/2, Sateur came back and told me they could not refund the product because they had a Sale ongoing. I told them nothing was stated in their return policy about Sales impacting a refund. On 2/7, Sateur wrote me requesting $38 for replacement fee and service fee. I told them that I did not want a replacement. I wanted a refund. On 2/9, I sent Sateur a copy of their 30-Day No-Hassle 100% Satisfaction Guarantee policy. On 2/11 Sateur wrote back that because I had a quality issue with the product, the only return they can offer is a replacement. I responded again requesting they show me where in their policy that I am not allowed to have a refund of the purchase paid. It is almost 1 month now that I have been going back and forth with Sateur customer service, and to date, they have not been able to show me where in their documented policy, a customer cannot get a full refund. I have been going back and forth since 1/24 and to-date, still no satisfaction.

Diamonds do. Or shine as advertised. They will not Honor the money back guarantee and I have had to do a PayPal dispute to get my money back. Customer service is non existent. Only offering me a voucher. Also want me to send the good to a different country than they shipped from. Worst on line experience I have had. Buyer stay away from sateur as you will not be happy like me